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Cisco Customer Success Manager (DTCSM)

Course Description Schedule Course Outline
 

Course Content

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role.

Who should attend

  • Customer Success Managers
  • Customer Enablement Managers
  • Customer Adoption Managers

and anyone involved in customer engagement who have responsibility to ensure customers maximise value from a product or service to ensure customer retention and growth.

Certifications

This course is part of the following Certifications:

Prerequisites

It is recommended, but not required, that you should have the following knowledge and skills:

  • Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Course Objectives

  • Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
  • Understand the key tasks, and expectations from the Customer Success Manager role
  • Have knowledge of CSF, KPI, and how they are related to success

Certification:

Cisco Customer Success Manager Specialist - Exam: 820-602

Outline: Cisco Customer Success Manager (DTCSM)

  • Discovery
  • Benchmarking and Application
  • Analysis and Evaluation
  • Enablement
Classroom Training
Modality: C

Duration 3 days

Price
  • United States: US$ 2,395
  • Cisco Learning Credits: 24 CLC
Enroll now
Online Training
Modality: L

Duration 3 days

Price
  • United States: US$ 2,395
  • Cisco Learning Credits: 24 CLC
Enroll now
 
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This is an Instructor-Led Classroom course
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
United States
Feb 6-8, 2019 Online Training 09:00 US/Eastern Enroll
Apr 3-5, 2019 Online Training 09:00 US/Central Enroll
May 29-31, 2019 Online Training 09:00 US/Pacific Enroll
Jul 17-19, 2019 Online Training 09:00 US/Central Enroll
Sep 11-13, 2019 Online Training 09:00 US/Eastern Enroll
Nov 13-15, 2019 Online Training 09:00 US/Pacific Enroll
Canada
Feb 6-8, 2019 Online Training 09:00 Canada/Eastern Enroll
Apr 3-5, 2019 Online Training 09:00 Canada/Central Enroll
May 29-31, 2019 Online Training 09:00 Canada/Pacific Enroll
Jul 17-19, 2019 Online Training 09:00 Canada/Central Enroll
Sep 11-13, 2019 Online Training 09:00 Canada/Eastern Enroll
Nov 13-15, 2019 Online Training 09:00 Canada/Pacific Enroll
Europe
Germany
Jan 23-25, 2019 Hamburg Enroll
Apr 24-26, 2019 Frankfurt Enroll
Jun 26-28, 2019 Berlin Enroll
Aug 21-23, 2019 Munich Enroll
Nov 11-13, 2019 Düsseldorf Enroll
Croatia
Jun 24-26, 2019 This is a FLEX event Zagreb Course language: English Enroll
Online Training Time zone: Europe/Zagreb Enroll
Hungary
Jan 28-30, 2019 This is a FLEX event Budapest Course language: English Enroll
Online Training Time zone: Europe/Budapest Enroll
Romania
Sep 30-Oct 2, 2019 This is a FLEX event Bucharest Course language: English Enroll
Online Training Time zone: Europe/Bucharest Enroll
Serbia
Apr 1-3, 2019 This is a FLEX event Belgrade Course language: English Enroll
Online Training Time zone: Europe/Belgrade Enroll
Slovakia
Nov 25-27, 2019 This is a FLEX event Bratislava Enroll
Online Training Time zone: Europe/Bratislava Enroll
United Kingdom
Jan 28-30, 2019 This is a FLEX event London, City Enroll
Online Training Time zone: Europe/London Enroll
May 7-9, 2019 This is a FLEX event London, City Enroll
Online Training Time zone: Europe/London Enroll