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Cisco Customer Success Manager (DTCSM)

 

Course Content

  • DiscoveryOverview of the CuSM role
  • Engaging and Understanding the Customer
  • Developing Customer Success
  • Enabling and Influencing Customer Success
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health

Who should attend

  • Customer Success Managers
  • Customer Enablement Managers
  • Customer Adoption Managers

and any individuals involved in customer engagement who have responsibility to ensure customers maximise value from a product or service to ensure customer retention and growth.

Certifications

This course is part of the following Certifications:

Prerequisites

It is recommended, but not required, that students have the following knowledge and skills:

  • Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Course Objectives

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role.

Upon completion of this course, you will be able to:

  • Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
  • Understand the key tasks, and expectations from the Customer Success Manager role
  • Have knowledge of CSF, KPI, and how they are related to success
Classroom Training

Duration 3 days

Price
  • United States: US$ 2,395
  • Cisco Learning Credits: 24 CLC
Online Training

Duration 3 days

Price
  • United States: US$ 2,395
  • Cisco Learning Credits: 24 CLC
 
Click City Name To Book Schedule
This is an Instructor-Led Classroom course
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
United States
Nov 13-15, 2019 Online Training 09:00 US/Pacific Enroll
Canada
Nov 13-15, 2019 Online Training 09:00 Canada/Pacific Enroll

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Germany
Nov 11-13, 2019 Munich Enroll
Jan 27-29, 2020 Hamburg Enroll
Apr 6-8, 2020 Munich Enroll
Jun 22-24, 2020 Berlin Enroll
Jul 20-22, 2020 Munich Enroll
Oct 19-21, 2020 Düsseldorf Enroll
Dec 7-9, 2020 Stuttgart Enroll
Slovakia
Nov 25-27, 2019 This is a FLEX event Bratislava Enroll
Online Training Time zone: Europe/Bratislava Enroll
Switzerland
Apr 6-8, 2020 Zurich Enroll
Jul 20-22, 2020 Zurich Enroll
United Kingdom
Dec 4-6, 2019 This is a FLEX event London, City Enroll
Online Training Time zone: Europe/London Enroll