General Terms and Conditions
Free Re-Sit Policy:
After you have completed a paid course, you are eligible to re-sit the same class (provided it is the same version) within twelve (12) months of your original course date using your same materials on a space available basis. This free re-sit is only valid for Fast Lane delivered courses.
If, before the end of the first day of the course, you are not satisfied and notify the instructor you wish to withdraw, you will receive a full refund of all course fees paid. This is applicable only to Fast Lane-delivered courses.
You may register for courses online or by phone.
- Online: Click on the location of the course you wish to take and fill in the online form. You will be contacted for payment details.
- Telephone: Call our representatives at call1-855-778-7246
Questions? Submit an email to our representatives at emailClientServices@FastLaneUS.com.
Accepted Methods of Payment:
As Fast Lane is not a school, all attendees of Fast Lane classes and/or recipients of Fast Lane’s services must be sponsored and paid for by a business entity. Fast Lane is not allowed to accept payment from any person that will not be reimbursed by a business.
For students attending classes in Virginia and/or for individuals residing in Virginia, payment must be made with a business credit card or PO/check. Personal credit cards or checks are not accepted.
Fast Lane accepts Training Acceleration Program (TAP) funds, Visa, MasterCard, American Express, Cisco Learning Credits (CLCs), NetApp Training Units (NTUs), Microsoft Software Assurance Training Vouchers (SATVs), Gigamon Training Vouchers (GTVs), Purchase Orders (POs) and Corporate Checks. All necessary payment information is to be received at least 15 calendar days before the start date of class, or upon registration, whichever is later. If you are unable to provide payment information upon registration you will be given a tentative seat in the class but you do risk losing your seat in the course. Under all circumstances you must pay in full before being allowed to attend a class – the successful reservation of a vendor’s vouchers/credits is considered paid in full.
The registration fee covers course tuition and all course materials. All other fees including parking fees, if any, are not included.
All requests to cancel a registration must be in writing via e-mail to ClientServices@FastLaneUS.com or faxed to us at 919-882-8036. You may cancel fifteen (15) or more calendar days from the start of the class with no penalty. If payment was made and a cancellation request is received within fifteen (15) calendar days of the start of the class, it is considered "late" and you will receive a credit which can be used to reschedule to the same, equal or lesser valued course. You are allowed a total of two (2) late cancellations or late reschedules, resulting in course credit. After a second late cancellation or reschedule, the entire original course fee will be forfeited and an additional course fee will be required for a new registration.
Any credit you might accrue is only valid for one (1) year from the date of the initial cancellation or reschedule.
Fast Lane, or one of its Partners, reserves the right to cancel a course for any reason more than fifteen (15) days before the start of the class. Liability is limited to the registration fee only.
All requests to cancel a Fast Lane-delivered, private class reservation must be made via e-mail to your Fast Lane Account Manager. You may cancel or reschedule more than ten (10) business days from the start of the class with no penalty.
If a request to cancel a Fast Lane-delivered, private class is received within ten (10) business days, inclusive of the class start date, you are subject to cancellation fees equal to 50% of the course price plus the lab cancellation fee. If you cancel within five (5) business days, inclusive of the class start date, you are responsible for 100% of the course fee.
Cisco Data Center or Cisco Cloud Courses (Public & Private)
All requests to cancel a Cisco Data Center or Cisco Cloud class reservation must be made via e-mail to your Fast Lane Account Manager. You may cancel or reschedule more than thirty (30) calendar days from the start of the class with no penalty.
If a request to cancel a Cisco Data Center or Cisco Cloud class is received within thirty (30) calendar days but more than fifteen (15) calendar days of the start date of the class, you are subject to cancellation fees equal to 50% of the course price plus the Cisco lab cancellation fee. If you cancel within fifteen (15) calendar days of the start date, you are responsible for 100% of the course fee.
For Partner-delivered courses, if a reservation is canceled or rescheduled fewer than fifteen (15) business days before the class start date, the entire original course fee will be forfeited. An additional course fee will be required for the new reservation.
*Fast Lane, or one of its Partners, reserves the right to cancel a course for any reason and without penalty more than ten (10) business days before the start of the class.
All parties are expressly prohibited from the use of any recording device during a class presentation. In-person classes prohibit the use of camcorders, cell phones or any other audio and/or video recording devices. Online classes prohibit the use of video capture software or any other audio and/or video recording devices. The material covered in class is not to be recorded or rebroadcasted in any capacity as this constitutes a theft of intellectual property.
Students may reschedule a registration up to 15 business days before the scheduled start date without penalty. Rescheduling will be defined as transferring the registration to the same course on a different date or transferring to another course of equal or lesser value up to 6 months from the original course start date.
For Partner delivered courses, if a student reschedules fewer than fifteen (15) business days before the class, the entire original course fee may be forfeited. An additional course fee may be required for the new registration.
Student substitutions are permitted prior to the start of the class. All substitutions must be submitted in writing to emailClientServices@FastLaneUS.com or faxed to us prior to the start of class.
Failure to attend without prior written notice to the start date of the course will be considered a "no show" and will result in forfeiture of the full course price including NetApp courses paid for with NetApp Training Units. Under these conditions, Fast Lane, at its own discretion may allow you to re-sit another session of the same or lower priced course.
Guaranteed To Run Courses:
Fast Lane has a published list of sessions marked as “Guaranteed to Run” that appear on scheduled course listings as well as denoted throughout the Fast Lane website. Fast Lane reserves the right to remove a session from the “Guaranteed to Run” list if it is currently more than thirty (30) days from the course start date. If one of the classes denoted as "Guaranteed to Run" is still listed on our schedule less than thirty (30) days prior to the start date, the class will not be canceled. Fast Lane reserves the right, however, to change the schedule of a guaranteed class if prevented from delivering the class by causes beyond our control such as but not limited to: labor disputes, civil commotion, war, governmental regulations or controls, casualty, inability to obtain materials or services or Acts of God. If Fast Lane is forced to change the schedule, Fast Lane will reschedule the class to run within a reasonable period of time.
Courses, where a promotional offer applies, must meet the following conditions at the time of registration as well as any other terms and conditions listed on the Special Offers page of this website in conjunction with the promotional offer.
- Promotional offers are only applicable to US & Canada residents.
- Promotional offers do not apply to Partner-Delivered classes unless otherwise noted.
- Cannot combine CLC, NTU, SATV, GTV or VTC payment with any promotional offer, unless otherwise noted.
- Cannot accept Training Acceleration Program (TAP) funds for promotions.
- Promotional offers are only applicable to the cost of the course.
- All promotional offers are non-refundable and cannot be combined with any other pre-existing or promotional discounts unless otherwise noted.
- Promotional offers are restricted to availability and offered dates which are listed with each offer on the Special Offers page of this website.
- Must register, attend and pay for course in full to receive promotional offer as applicable.
- When using a Promo Code for online registrations, the price that appears on the form and on your confirmation letter will NOT reflect the discount for that particular Promo Code. The discount will ONLY appear on your invoice.
- By accepting the terms of the promotion, you acknowledge that it is permissible by your employer/sponsoring organization to do so.
- Fast Lane reserves the right to cancel or modify promotions at any time without prior notice.
The normal class day begins at 8:30 a.m. and concludes at 4:30 p.m. each day. Some courses may have longer days (e.g.: Boot Camps). These longer hours will be communicated via your confirmation email.