IT Service Management (ITSM) Fundamentals (ITSMF)

 

Course Overview

Attend IT Service Management Fundamentals to explore the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint - the perspective of the stakeholders and people who use the applications every day to do their jobs. IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. In this course, users will learn the ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.

This course focuses on the baseline capabilities and the touch points between these ITSM applications and processes:

- Service Catalog and Request Fulfillment - Incident Management - Problem Management - Change Management

This course also provides information on ITSM supporting applications, such as Configuration Management and Knowledge Management, as well as ITSM Professional applications.

Certifications

Prerequisites

Course Objectives

  • Create and work records through each of the covered ITSM application lifecycles
  • Demonstrate each application lifecycle from a persona viewpoint
  • Articulate the value and baseline features of each of the ITSM applications
  • Begin considering key decisions to be made during the implementation of ServiceNow ITSM applications
  • Start thinking about the long-term goal of maturing an ITSM practice in ServiceNow

Follow On Courses

Prices & Delivery methods

Online Training

Duration
2 days

Price
  • US$ 1,900
Classroom Training

Duration
2 days

Price
  • United States: US$ 1,900

Click on town name or "Online Training" to book Schedule

Instructor-led Online Training:   This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
*   This class is delivered by a vendor or third party partner.

United States

Online Training 09:00 US/Central * Enroll
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Online Training 09:00 US/Central * Enroll