Course Overview
Managing Across the Lifecycle provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL Service Lifecycle. After taking this course, delegates will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT Service Lifecycle. This course prepares delegates for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification. Specifically, this course addresses the interfaces, interactions and organisational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Prerequisites
Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification (2 credits), and gained at least 15 additional credits from Intermediate certificates (or other, appropriate ITIL qualifications). Your certificates must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least five years professional experience working in IT Service Management.
Course Objectives
The purpose of the ITIL Expert certificate in Managing Across the Lifecycle is to certify that the delegate has gained a thorough and detailed knowledge of the MALC advanced concepts, and has comprehended the essential principles of ITIL based MALC practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core MALC activities, such as:
- IT Service Management Business and Managerial Issues
- Management of Strategic Change
- Risk Management
- Managing the Planning and Implementation of IT Service Management (ITSM)
- Understanding Organizational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance
Outline: ITIL® Managing Across the Lifecycle (MALC)
- 1 - Positioning and transitioning the Lifecycle
- 2 - Using open-loop and closed-loop systems, and the relationship between Business and IT, and how to achieve business value
- 3 - Determining critical success components, benefits, value, and costs dynamics
- 4 - Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
- 5 - Identification, evaluation, analysis, correction and control of internal and external risks
- 6 - Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy
- 7 - Identifying the key considerations for policies, strategy, design, and transition
- 8 - Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
- 9 - Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
- 10 - Knowledge management and security of information
- 11 - Service measuring and reporting, monitoring, benchmarking and assessing achievements
- 12 - Corrective action and Improvements from a Business Perspective
- 13 - Understand the value of and distinguish between the complementary practices and how they support ITIL initiative