The Salesforce Certified Sales Cloud Consultant program is designed for internal or external consultants who have experience implementing Salesforce Sales Cloud solutions in a stakeholder-facing role. The Salesforce Certified Sales Cloud Consultant is able to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. Some examples of concepts the successful candidate should understand include:
- Designing sales and marketing solutions to meet business requirements
- Designing applications and integrations that maximize user productivity
- Managing data and design analytics to track key Sales Cloud metrics
- Understanding common artificial intelligence (AI) use cases within Sales Cloud
- Communicating solutions to stakeholders
- Translating requirements into reports and dashboards (analytics, key performance indicators or KPIs)
- Understanding use cases for sales engagement, opportunity pipelines, accounts, contacts, and leads intelligence
- Having project management knowledge
Prerequisites
A Salesforce Certified Sales Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions that optimize Sales Cloud functionality and can lead the implementation of these solutions within an organization.
The Salesforce Certified Sales Cloud Consultant has 2 to 5 years of professional experience using Salesforce, working with sales processes, and developing business solutions. The candidate’s expertise should include:
- Solid understanding of the consulting process
- Experience with the full project lifecycle of Sales Cloud implementations
- Strong analytical and problem-solving skills
- Deep knowledge of Sales Cloud features, automations, and functions
- Solid understanding of data management and database concepts
- Solid understanding of the discovery process, including gathering and documenting requirements
Recommended training for this certification
The courses recommended for this exam include:
- Prepare for your Sales Cloud Consultant Certification Exam (CRT251)
- Essentials for New Lightning Experience Administrators
- Administer, Extend, and Automate Salesforce
Exams
All proctored Salesforce certification exams can be scheduled as an onsite or online exam.
Quick facts about the exam:
- Content: 60 multiple-choice questions and up to five non-scored questions*
- Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
- Passing score: 69%
- Version: Exam questions align to the Spring '24 release
- Registration fee: US$200, plus applicable taxes as required per local law
- Retake fee: $100, plus applicable taxes as required per local law
- Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; click here for information on scheduling an exam.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisite: Salesforce Administrator credential
- Note: When evaluating questions and answers, consider all currently available features including those available in either Lightning Experience or Salesforce Classic.
*Note that as of November 16, 2017, some Salesforce Certification exams will contain up to five additional, randomly placed, unscored questions to gather data on question performance. The duration of each exam has been evaluated and adjusted to accommodate the inclusion of the unscored questions. These questions will be in addition to the 60 scored questions on your exam and will have no impact whatsoever on your score.