Salesforce Certified Sales Representative (SCSR)

The Salesforce Certified Sales Representative certification exam is for individuals who want to demonstrate their knowledge, skills, and experience in the following areas.

  • Guiding discovery and research to create a sales plan
  • Fostering key business relationships for customer engagement
  • Engaging customers through each stage of the sales process
  • Demonstrating thought leadership during all customer engagement
  • Formulating and presenting solutions based on customers’ needs
  • Handling objections and negotiations
  • Gaining commitment to close deals
  • Identifying pipeline generation and pipeline progression
  • Applying knowledge of forecasting to drive opportunities and renewals
  • Achieving customer success through order management and fulfillment, service and support, and customer value

Prerequisites

Salesforce Certified Sales Representative candidates exemplify sales excellence using a customer-centric methodology. The Salesforce Certified Sales Representative develops trusted relationships with their customers; ensures deal success by aligning with entire account teams, executive sponsors, and stakeholders; and takes full ownership of the sales process by planning, managing, and analyzing their business.

Salesforce Certified Sales Representatives’ skills span customer communication, research, discovery, team selling, value selling, and account planning and strategy. Candidates consistently manage their time and priorities, control personal development, create better team alignment, and grow confidently in their role as sales representatives. The Salesforce Certified Sales Representative has a detailed understanding of their customers, puts them at the center with a commitment to their success, and leads with empathy.

Candidates for this exam should have 6 months to 3 years experience as a sales representative.

Recommended training for this certification

The self-study materials recommended for this exam include:

  • Trailmix: Prepare for Your Salesforce Certified Sales Representative Credential
  • Module: Cert Prep: Salesforce Certified Sales Representative

Exams

  • Content: 60 multiple-choice questions and up to five non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 70%
  • Version: Exam questions align to the Winter '24 release
  • Registration fee: US$200 plus applicable taxes as required per local law
  • Retake fee: $100 plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment; click here for information on scheduling an exam.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: None

The Salesforce Certified Sales Representative Exam measures a candidate’s knowledge and skills related to the following objectives. Candidates should have sales knowledge and expertise in each of the areas below.

  • Planning: 21%
  • Customer Engagement: 15%
  • Deal Management: 37%
  • Pipeline Management: 12%
  • Forecasting: 6%
  • Customer Success: 9%