NetApp Certified Support Engineer (NCSE) (NCSE)

NetApp Certified Support Engineers have proven skills in on-site and remote support, general troubleshooting and root cause isolation, hardware replacement, documentation, node configuration, and software and firmware upgrades for NetApp® data storage systems running the Data ONTAP® operating system in NFS and Windows® (CIFS) multiprotocol environments.

NCSE logos, badges, and certificates will be granted to those individuals who successfully pass the NetApp Certified Support Engineer (NS0-191) exam.

Recommended Training:



Practice Exam

Exam Topics:

ONTAP® Fundamentals

  • Describe aggregate status
  • Describe how to troubleshoot AutoSupport
  • Describe clustering in clustered Data ONTAP
  • Demonstrate knowledge of the steps required to upgrade a cluster
  • Describe space usage within Data ONTAP
  • Identify Advanced Disk Partitioning (ADP) implementation

Platforms and Storage

  • Demonstrate how to analyze storage controller issues
  • Identify HA interconnect statistics and error counts
  • Identify how Data ONTAP uses system memory and NVRAM
  • Describe replacement considerations for FRUs

Protocol Troubleshooting

  • Describe SAN components
  • Demonstrate knowledge of how to troubleshoot NFS
  • Demonstrate knowledge of how to troubleshoot SMB (CIFS)
  • Describe how to configure networks
  • Demonstrate knowledge of how to troubleshoot permissions
  • Identify how to capture a packet trace

Performance Analysis

  • Describe common performance bottlenecks
  • Identify various filesystem scanners
  • Describe how to collect performance statistics

NetApp® Data Protection and Management Software

  • Identify OnCommand® Suite products
  • Describe Data ONTAP data protection
  • Describe SnapManager® or SnapDrive® software