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Operations Multi-Vendor Class Manager

Operations Multi-Vendor Class Manager

The Operations Multi-Vendor Class Manager has the direct responsibility for the overall management of the planning, scheduling and coordination of the public and private training courses, products and services for the Line of Business. This will involve the scheduling of instructors, lab equipment, course venues, travel, training material and facilities management in support of Public, Enterprise, and Services events.

Work Schedule

Typical work hours are Monday – Friday: 8am – 5pm, however this role requires flexibility in work schedule to meet project requirements, and some overtime is normal and expected.


Responsibilities include general coordination and support for Line/s of Business as scheduled and assigned by employee’s manager. Specific duties are outlined below:

Instructor Services:

  • Manage and schedule all instructors. This includes employees and contractors.
  • Help with sourcing instructors using a wide variety of vehicles including, internet sourcing, mining, advertising and internet posting.
  • Understanding industry needs for instructors.
  • Implementing and executing recruiting and sourcing strategies for instructors that meet the needs of our course schedule.
  • Administering instructor database and managing the prospect, bid process.
  • Develop relationships with instructors or instructor providers to provide efficient resourcing in support of customer requirements.
  • Plan and schedule cost effective travel.

Sales Support:

  • Support sales with opportunities to include custom solutions development, SME (subject matter expert) calls, quoting and ongoing support.

Class Support:

  • Plan and schedule course support requirements for open enrollment (public), onsite (private) and enterprise solution opportunities.
  • Manage all vendor platforms in support of operational tasks and administration.
  • Plan and schedule cost effective external training venues, travel and logistics.
  • Support finance with invoicing and receivables coding.
  • Tracking and monitoring of all costs and the preparations of reports.
  • Support new course implementation.
  • Develop processes that proactively manage service level requirements to all customers and vendors.
  • Reporting to vendors as required.
  • Special projects as assigned.

Program/Product Support:

  • Support inter-departmental initiatives such as the implementation of new courses and programs including, but not limited to, budgeting and purchasing of equipment, establishing timelines and certification requirements and supporting new product launch.