Operations Coordinator

General Description

The Operations Coordinator has the direct responsibility for the overall coordination of the public and private training courses, products, and services for the company’s Lines of Business. This will involve the scheduling of instructors, lab equipment, course venues, travel, training material, and facilities management in support of Public, Enterprise, and Services events.

Work Schedule

Typical work hours are Monday – Friday: 8am–5pm or 9am–6pm. However, please note, this role requires flexibility in the work schedule to meet project requirements, and some overtime is normal and expected.

Duties & Responsibilities

Responsibilities include general coordination and support for Line/s of Business as scheduled and assigned by the employee’s manager. Specific duties are outlined below: General Class Delivery Support

  • Plan and schedule course support requirements for open enrollment (public), onsite (private), and enterprise solution opportunities.
  • Manage all vendor platforms in support of operational tasks and administration.
  • Plan and schedule cost-effective external training venues, travel, and logistics.
  • Manage and back-up all ILO/Web-Ex/Microsoft Teams delivered events.
  • Support finance with invoicing and receivables coding.
  • Tracking and monitoring of all costs and the preparations of reports.
  • Support new course implementation.
  • Develop processes that proactively manage service level requirements to all customers and vendors.
  • Reporting to vendors as required.
Special projects as needed, such as but not limited to:
Instructor Services
  • Understanding industry needs for instructors.
  • Help with sourcing instructors using a wide variety of vehicles including, internet sourcing, mining, advertising, and internet posting.
  • Understanding industry needs for instructors.
  • Implementing and executing recruiting and sourcing strategies for instructors that meet the needs of our course schedule.
  • Administering instructor database with all industry skills and certifications, as well as helping to manage the prospect, bid process.
  • Develop relationships with instructors or instructor providers to provide efficient resourcing in support of customer requirements.
  • Manage and schedule all instructors. This includes employees and contractors.
  • Plan and schedule cost-effective travel.
Travel Services
  • Help plan instructor travel in support of Class Delivery Managers
  • Help support employee travel, as needed
Sales Support
  • Support sales with opportunities to include custom solutions development, SME (subject matter expert) calls, quoting, and ongoing support.
Program/Product Support
  • Support inter-departmental initiatives such as the implementation of new courses and programs including, but not limited to, budgeting and purchasing of equipment, establishing timelines and certification requirements, and supporting new product launches.