Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MCDCSFCA)

Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Skills measured

• Perform discovery, planning, and analysis
• Manage user experience design
• Manage entities and data
• Implement security
• Implement integration
• Perform solutions deployment and testing
• Manage cases and Knowledge Management
• Manage queues, entitlements, and service-level agreements (SLAs)
• Implement scheduling
• Implement Omnichannel for Customer Service
• Manage analytics