Logistics/Operations Coordinator

Fast Lane Consulting and Education Services, Inc. is a privately held IT training company located in Cary, North Carolina. Fast Lane is part of a worldwide company, and offers a broad array of hands-on vendor-authorized IT training classes, including Cisco Systems, NetApp, Ironport, IBM, Ubuntu, and VMware, as well as vendor-neutral courses developed in house.

SUMMARY – The Operations Coordinator will assist in ensuring the successful delivery of IT training classes throughout the U.S. This individual will be responsible for setting up and monitoring Instructor-Led Online (ILO) classes via WebEx, ordering student courseware, entering all shipping/tracking information into LMS, and shipping of materials/equipment to support class deliveries and other related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Set up and monitor Instructor-Led Online (ILO) classes via WebEx
• Train instructors on how to use WebEx and help students troubleshoot their issues
• Order student courseware to support classes each week
• Contact customers to coordinate logistics for private classes
• Schedule and coordinate shipments of equipment and/or books to each class
• Assist in solving in-class issues concerning equipment, shipments, books, etc.
• Assist with lab reservations as needed
• Assist with database cleanup and entry
• Provide backup support for other team members as needed

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• 2+ years of experience in an Operations/Logistics type role
• Experience with Web Ex preferred
• Proficient with MS Windows, Excel, Word and Outlook
• Multitasking, strong communication, organizational, verbal and written skills are a must
• Bachelor degree required

Fast Lane offers a competitive salary and benefits package including medical coverage and 401k plan.