The Salesforce Certified Business Analyst program is designed for Business Analysts with Salesforce experience. The successful candidate understands business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions which drive business improvements.
Prerequisites
A Salesforce Certified Business Analyst drives business improvements, and collaborates with stakeholders to understand business needs and value in the context of the customer environment. The candidate has experience working in a particular industry or domain and supporting the business with the Salesforce Platform (that is, Sales Cloud, Marketing Cloud, and so on).
The successful candidate has experience with common business practices such as eliciting requirements, mapping business processes, writing user stories, validating solutions, user acceptance testing, and facilitating virtual and in-person workshops. The candidate will be able to apply Salesforce business analysis best practices, guide collaboration between business stakeholders, act as a liaison between business and development teams, and understand the implications of various software development lifecycle methodologies.
The Salesforce Certified Business Analyst has the following experience.
- 2 years of Business Analyst experience, including demonstrated success owning and delivering business process improvements
- 2 years of Salesforce Platform experience
Recommended training for this certification
The self-study materials recommended for this exam include:
- Trailmix: Prepare for Your Salesforce Business Analyst Credential
- Module: Salesforce Business Analyst Certification Prep
Exams
- Content: 60 multiple-choice questions and up to five non-scored questions*
- Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
- Passing score: 72%
- Version: Exam questions align to the Winter '25 release
- Registration fee: US$200, plus applicable taxes as required per local law
- Retake fee: $100, plus applicable taxes as required per local law
- Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; click here for information on scheduling an exam.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisite: None
- Note: When evaluating questions and answers, consider all currently available features, including those available in either Lightning Experience or Salesforce Classic.
*Note that as of November 16, 2017, some Salesforce Certification exams will contain up to five additional, randomly placed, unscored questions to gather data on question performance. The duration of each exam has been evaluated and adjusted to accommodate the inclusion of the unscored questions. These questions will be in addition to the 60 scored questions on your exam and will have no impact whatsoever on your score.