ITIL Experience (Version 5) embeds human-centred and AI-aware design into digital product and service management. It equips professionals to align trust, perception, and measurable value across the lifecycle, ensuring that digital technology feels as good as it functions.
ITIL Experience (Version 5) addresses experience as a human response across the digital product and service lifecycle. It focuses on:
- Experience as anticipation, perception and evaluation over time
- Integration of experience across lifecycle stages and journeys
- Trustworthiness, coherence and digital ethics
- Evidence-informed insight using narrative and numerical signals
- Continual experience improvement through noticing, interpreting, hypothesizing and experimenting
Prerequisites
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Minimum required score to pass: 70%