Employee and Client Services Assistant

The Employee and Client Services Assistant is a hybrid position supporting our client services and human resources teams. The Employee and Client Services Assistant is responsible for being the first point of contact to our clients. The role will support clients, sales, operations, and accounting throughout the public booking process. This role is focused on the quality of client care throughout the booking process, either through proper phone or email communication, data entry, or reporting. This role will also support all teams within Fast Lane throughout the employee lifecycle.

Work Schedule

Typical work hours are Monday – Friday, 8am – 6pm however this role requires flexibility in work schedule to meet project requirements, and some overtime is expected. This is a shift role with the expectations that the client services desk will be covered from 8 AM through 6 PM daily.

Duties
  • Answering incoming calls, emails, etc. and provide general information about our services
  • Administering Learning Management System (EMAN for Fast Lane or, SABA for NetApp or other vendor systems)
  • Processing student enrollments from web site, phone calls, sales team, chat, etc.
  • Coordinating communications with students to include course confirmations as well as managing payment terms with students
  • Communicating with the Enterprise Sales Team on a day-to-day basis
  • Notifying students of class changes
  • Following up on MTM’s to ensure students are contacted by sales or Client Services team for quality issues.
  • Communicating last-minute bookings to operations to ensure courseware and class logistics can be handled.
  • Support all internal and external HR related inquires or requests
  • Maintain electronic records of employees
  • Assist with the recruitment process by identifying candidates, performing reference checks, screening candidates, and issuing employment contracts.
  • Coordinate training sessions
  • Produce and submit reports on general HR activity
  • Complete termination paperwork and exit interviews
  • Other responsibilities as assigned including but not limited to:
    • Creating enrollment reports for management
    • Documenting and updating processes
    • Special projects
    • Representing team with other departments and at meetings as needed
Qualifications
  • 1-3 years of experience working in Customer Service or Human Resources, or equivalent combination of education, training, and experience
  • Strong written and verbal communication skills
  • Ability to work well under pressure and meet tight deadlines
  • Strong problem-solving skills
  • Strong organizational and time management skills
  • Ability to work independently with minimal supervision
  • An intermediate level of computer skills is required, especially a strong knowledge of Microsoft Office
  • Associates degree in Human Resources or a related field of study preferred