We are happy to advise you!
1­-855­-778­-7246    Contact

Implementing IT Service Intelligence (ISI)


Course Content

Those who will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.

Who should attend

This 4.5-hour module is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.


This course is part of the following Certifications:

Course Objectives

  • IT Service Intelligence Cloud features and user interface
  • Creating Glass Tables
  • Investigating with Deep Dives
  • Managing Episodes of Notable Event

Outline: Implementing IT Service Intelligence (ISI)

Topic 1 – Monitoring Services with Service Analyzer

  • Define key service intelligence concepts
  • Describe IT Service Intelligence user roles
  • Examine the IT Service Intelligence user interface
  • Monitor Services with Service Analyzer

Topic 2 – Visualizing Services with Glass Tables

  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Planning
  • Views
  • Edit mode
    • Top bar controls
    • Configuration bar
    • Visualization types
    • Source
  • Configure glass tables
  • Drilldowns
  • Services and KPIs
  • Ad-hoc searches, including predictive
  • Service swapping

Topic 3 – Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships
  • Default
  • Custom
  • Lanes
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure lanes
  • Metric lane
  • KPI lane
  • Event lane
  • Customize lane views
  • Bulk actions
  • State and level thresholds
  • Graph rendering
  • Entity and anomaly overlays
  • Overlays as lanes
  • View modules
  • Describe effective workflows for troubleshooting

Topic 4 – Managing Episodes

  • Define key episode terms and their relationships
  • Multi-KPI alerts
  • Notable events
  • Notable event groups (Episodes)
  • How multi KPI alerts generate notable events
  • Describe the episodes workflow
  • Take ownership
  • Change status as needed
  • Comment as needed
  • Work with episodes
  • Episode review
  • Update an episode
  • Investigate details
    • Impact tab
    • Timeline tab
    • Similar Episodes tab
    • Common fields
  • Add comments
  • Search
  • Take action
    • Bi-directional ticketing
    • Reference links
  • Integrations
  • Views
  • Filters
  • Permissions
Online Training

Duration 5 hours

  • US$ 2,000
Classroom Training

Duration 5 hours

  • United States: US$ 2,000
Click on town name or "Online Training" to book Schedule
This is an Instructor-Led Classroom course
Instructor-led Online Training:   This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
  *   This class is delivered by a partner.
United States
Online Training 09:00 US/Eastern * Enroll
Online Training 09:00 Canada/Eastern * Enroll
X Contact Contact