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Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337)

Course Description Schedule Course Outline

Course Content

This course teaches students how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013, how to configure and manage a Lync Server 2013 on premises, in the cloud or in a mixed deployment, and how to deliver a Lync based enterprise voice solution. This course also provides guidelines, best practices, and considerations to help you optimize your Lync server deployment and prepares students for Exam 70-337.

Who should attend

IT Consultants and Telecommunications Consulting professionals who design, plan, deploy, and maintain solutions for unified communications with particular emphasis on enterprise VOIP and online services. The student should be able to translate business requirements into technical architecture and design for a UC solution.


  • Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
  • Familiarity with supported migration scenarios.
  • Experience deploying Lync Server solutions for the following scenarios:
  • End users
  • Endpoint devices
  • Audio/video and Web conferences
  • Familiarity with security and high availability concepts.
  • Experience with monitoring and troubleshooting Lync Server.
  • Understanding of Active Directory Domain Services (AD DS).
  • Networking experience
  • Knowledge of PowerShell

Course Objectives

  • Design Enterprise Voice Solution
  • Design and configure network services
  • Configure Enterprise Voice
  • Implement emergency voice services
  • Plan and configure a Lync online hybrid solution

Outline: Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337)

Module 1: Voice Architecture

  • Voice Features of Lync Server 2013
  • Architecture and Server Roles
  • Site Topologies

Module 2: Configuring Basic Enterprise Voice Functionality

  • Introduction to Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • How to Design a Dial Plan

Module 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

  • Overview of Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013

Module 4: Voice Applications

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • PSTN Conferencing
  • Overview of Response Group Services
  • Implementing Response Group Services

Module 5: Configuring and Deploying Emergency Calling

  • Introducing Location Information Server
  • Overview of Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery
  • User Experience

Module 6: PSTN Integration

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability

Module 7: Lync Server 2013 and Networking

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass

Module 8: Phones and Devices

  • Introduction to Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support

Module 9: Lync Online Configuration and Migration

  • Office 365 Architecture
  • Lync Hybrid Scenarios
  • Deploying Lync Online

Module 10: Quality of Experience

  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • RTP and RTCP Collected Information

Module 11: Voice Resiliency

  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Resilience


  • Preparing for Enterprise Voice
  • Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
  • Implementing Enterprise Voice Applications
  • Configuring the Lync Server 2013 Location Information Service for Emergency Calling and E9-1-1
  • Implementing Call Admission Control
  • Deploying Lync Online
  • Exploring Monitoring Server Reports
  • Implementing Voice Resiliency in Lync Server 2013
Classroom Training
Modality: G

Duration 5 days

  • United States: US$ 2,895
  • SA Voucher: 5
Enroll now
Online Training
Modality: U

Duration 5 days

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