ITIL® Foundation (ITILF)

Course Description Schedule Course Outline

Course Content

This three day course introduces learners to the Lifecycle of Managing IT Services to deliver to the business and exceed expectations while optimizing investments. The course is case study driven leveraging Instructor real-life experiences that can be taken back to the office after the course is completed.

Key Items covered in the course include the concept of IT Service Management, Processes and Functions, the RACI model, covering the five core disciplines of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational and business needs.

Who should attend

This course is suited for a wide range of IT Professionals including Senior Management, Key Business Managers, Business Relationship Managers, Service Desk Professionals, IT Consultants, Business Analysts, Project Managers, Business Process Analysts, System Integrators, Application Developers, and anyone interested in better aligning IT Services to the business.



Course Objectives

  • Identify the key principles and concepts of IT Service Management
  • Identify the benefits of implementing ITIL in an organization
  • Identify the Service Management processes and how they map to the Service Lifecycle
  • Identify the basic concepts and definitions related to the Service Lifecycle
  • Identify the activities and roles involved with the Service Lifecycle
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components
  • Identify the factors that affect the effectiveness of the Service Lifecycle

Outline: ITIL® Foundation (ITILF)

Module 1

  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design

Module 2

  • Service Transition
  • Service Operation

Module 3

  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation
  • Examination
Classroom Training
Modality: C

Duration 3 days

  • United States: US$ 1,350
Enroll now
Online Training
Modality: L

Duration 3 days

  • United States: US$ 1,595
Enroll now
Modality: P
  • United States: US$ 495
Buy E-Learning
Click City Name To Book Schedule
This is an Instructor-Led Classroom course
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
  *   This class is delivered by a partner.
United States

Currently there are no training dates scheduled for this course.  You can schedule a private, onsite training session or request a public date by emailing

Aug 13-15, 2018 Montreal 10:00 US/Eastern * Enroll
Aug 14-16, 2018 Online Training 08:30 Canada/Eastern * Enroll
Sep 5-7, 2018 Quebec City, QC 10:00 Canada/Eastern * Enroll
Oct 1-3, 2018 Montreal 10:00 US/Eastern * Enroll
Nov 5-7, 2018 Quebec City, QC 10:00 Canada/Eastern * Enroll
Dec 3-5, 2018 Montreal, QC 10:00 Canada/Eastern * Enroll
Jul 2-4, 2018 Stuttgart Enroll
Jul 25-27, 2018 Frankfurt Enroll
Aug 15-17, 2018 Berlin Enroll
Aug 22-24, 2018 Düsseldorf Enroll
Sep 3-5, 2018 Stuttgart Enroll
Sep 17-19, 2018 Hamburg Enroll
Sep 24-26, 2018 Frankfurt Enroll
Oct 8-10, 2018 Düsseldorf Enroll
Oct 17-19, 2018 Munich Enroll
Oct 17-19, 2018 Berlin Enroll
Jul 2-4, 2018 Milan Enroll
Sep 3-5, 2018 Rome Enroll
Oct 22-24, 2018 Milan Enroll
Nov 12-14, 2018 Rome Enroll