ITIL® Foundation (ITILF)

Course Description Schedule Course Outline

Course Content

This three day course introduces learners to the Lifecycle of Managing IT Services to deliver to the business and exceed expectations while optimizing investments. The course is case study driven leveraging Instructor real-life experiences that can be taken back to the office after the course is completed.

Key Items covered in the course include the concept of IT Service Management, Processes and Functions, the RACI model, covering the five core disciplines of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational and business needs.

Who should attend

This course is suited for a wide range of IT Professionals including Senior Management, Key Business Managers, Business Relationship Managers, Service Desk Professionals, IT Consultants, Business Analysts, Project Managers, Business Process Analysts, System Integrators, Application Developers, and anyone interested in better aligning IT Services to the business.



Course Objectives

  • Identify the key principles and concepts of IT Service Management
  • Identify the benefits of implementing ITIL in an organization
  • Identify the Service Management processes and how they map to the Service Lifecycle
  • Identify the basic concepts and definitions related to the Service Lifecycle
  • Identify the activities and roles involved with the Service Lifecycle
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components
  • Identify the factors that affect the effectiveness of the Service Lifecycle

Outline: ITIL® Foundation (ITILF)

Module 1

  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design

Module 2

  • Service Transition
  • Service Operation

Module 3

  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation
  • Examination
Classroom Training
Modality: C

Duration 3 days

  • United States: US$ 1,350
Enroll now
Online Training
Modality: L

Duration 3 days

  • United States: US$ 1,595
Enroll now
Modality: P
  • United States: US$ 495
Buy E-Learning
Click City Name To Book Schedule
This is an Instructor-Led Classroom course
This green checkmark in the Upcoming Schedule below indicates that this session is Guaranteed to Run.
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
  *   This class is delivered by a partner.
United States
Mar 7-9, 2018 Online Training 09:00 US/Central * Enroll
May 2-4, 2018 Online Training 09:00 US/Central * Enroll
Mar 26-28, 2018 Frankfurt Enroll
Apr 9-11, 2018 Berlin Enroll
Apr 23-25, 2018 Münster Enroll
Apr 23-25, 2018 Düsseldorf Enroll
May 2-4, 2018 Munich Enroll
May 2-4, 2018 Stuttgart Enroll
May 14-16, 2018 Hamburg Enroll
May 22-24, 2018 Frankfurt Enroll
Jun 6-8, 2018 Berlin Enroll
Jun 18-20, 2018 Düsseldorf Enroll
Mar 12-14, 2018 Guaranteed to Run Milan Enroll
Apr 4-6, 2018 Milan Enroll
May 7-9, 2018 Rome Enroll
Jul 2-4, 2018 Milan Enroll
Sep 3-5, 2018 Rome Enroll
Oct 22-24, 2018 Milan Enroll
Nov 12-14, 2018 Rome Enroll
Latin America
May 14-16, 2018 This is a FLEX event Guaranteed to Run Guadalajara * Enroll
Online Training Time zone: America/Mexico_City Enroll