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Administering and Implementing Cisco Unity Connection (AICUC-TB)

Course Description Schedule Course Outline

Course Content

Cisco Unity Connection v10.6 Technology Bridge is a three-day, hands-on course that focuses exclusively on administration and implementation of CSR 10.6 Cisco Unified Messaging technology. This course will give you the “CCNP Collaboration” content associated with this technology.

Who should attend

  • Cisco Unity Connection (voice mail) administrators and engineers
  • CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration Courses
  • Cisco systems engineers


An understanding of Cisco UC Manager concepts and administrative interfaces.

Course Objectives

  • Design and deploy Cisco Unity Connection in a CSR 10.6 virtual solution.
  • Understand Cisco Unity Connection administrative and end-user interfaces
  • Integrate Cisco Unity Connection with PLM and with Cisco UC Manager using both SIP and SCCP
  • Configure Cisco Unity Connection users, templates, and class of service and including video greetings
  • Configure Cisco Unity Connection system settings, restriction tables, and LDAP integration
  • Implement Cisco Unity Connection dial plan and call management
  • Configure Unified Messaging
  • Troubleshoot Cisco Unity Connection
  • Deploying voice mail redundancy in branch offices

Outline: Administering and Implementing Cisco Unity Connection (AICUC-TB)

Module 1: Cisco Unity Connection

  • Components of Cisco Unified Communications (UC) solutions
  • Cisco Unity Connection design and deployment

Module 2: Cisco Unity Connection Implementation

  • Administrator interfaces
  • Integration with Cisco UC Manager
  • End-user and voice mailbox characteristics and configuration requirements
  • Users, templates, and class of service configuring
  • System configuration
  • Dial plan and call management implementation
  • Unified Messaging configurations
  • End-user interfaces

Module 3: Cisco Unified Connection Maintenance

  • Voice mail monitoring
  • Troubleshooting Cisco Unity Connection
  • Disaster recovery system

Module 4: Cisco Unity Connection Branch Office Redundancy


  • Verify System Information
  • Obtain Platform Details with CLI from Cisco Unified
  • Add Endpoints
  • Cisco Unity Connection with Cisco Unified Communications Manager
  • Cisco Unity Connection Users
  • Cisco Unity Connection System Settings
  • Cisco Unity Connection Call Management
  • Configuring Cisco Unified Messaging
  • Troubleshooting Cisco Unity Connection
Classroom Training
Modality: C

Duration 3 days

  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now
Online Training
Modality: L

Duration 3 days

  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now

Currently there are no training dates scheduled for this course.  Request a date