Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT)

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About this Course

Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) helps you prepare for the CCNP-Wireless certification. You will learn guidelines for troubleshooting Wi-Fi architectures of Cisco wireless components. You will also learn the tools and methodologies needed to identify and resolve client connectivity, performance, and RF issues.

Who should attend

  • Senior Wireless Network Engineer
  • WLAN Engineer
  • Wireless Consulting Engineer
  • Wireless Network Planning Engineer
  • Wireless Implementation Engineer


This course is part of the following Certifications:

Class Prerequisites

What You Will Learn

Upon completing this course, you will be able to:

  • Describe the Troubleshootinging Methodology
  • Troubleshoot AP Joining Issues
  • Troubleshoot Client Connectivity Issues
  • Identify and Locate RF Interferences
  • Troubleshoot Client Performance Issues
  • Identify Common Wired Infrastructure Issues Based on the Output From Common Troubleshooting Tools
  • Troubleshoot WLC and AP High Availability Issues

Follow On Courses

Outline: Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT)

Module 1: Identify Common Troubleshooting Approaches

  • Network troubleshooting methodology
  • Common Show and Debug Commands
  • Packet Captures
  • RF Spectrum Analysis
  • Cisco Prime Infrastructure as a troubleshooting tool
  • Ekahau and MetaGeek troubleshooting capabilities
  • WLCCA Tool
  • Message Logging

Module 2: Identify Wireless Infrastructure Issues

  • Troubleshooting of Client Connectivity Issues
  • Interference Devices and RF Propagation Issues
  • Troubleshooting RF Signal Issues with Ekahau
  • Issues Affecting Client Performance
  • Client Performance Troubleshooting Tools
  • Cisco Wireless LAN Controller (Cisco WLC) CLI tools

Module 3: Identify Core Wireless Infrastructure Issues

  • AP-to-controller Issue Troubleshooting
  • CAPWAP AP Join Process Troubleshooting
  • Cisco WLC tools
  • Cisco WLC Example Scenarios
  • Converged Access Scenarios
  • AP Failover Troubleshooting
  • Wireless-Related Wired Infrastructure Issues
  • IP, DHCP, and DNS Issues
  • VLANs, trunks and PoE Issues
  • Cisco FlexConnect Troubleshooting

Module 4: Identify Wireless Security Issues

  • Client Authentication Issues troubleshooting
  • Best practice approaches for troubleshooting
  • Guest access Troubleshooting Options
  • RF-Related Security Threats and Issues
  • Non-802.11 Interferers Troubleshooting and Issues


  • Challenge 1: Client Authentication Failure
  • Challenge 2: Client Connection Failure
  • Challenge 3: Client Unable to See the Employee WLAN
  • Challenge 4: Poor Performance on 2.4 GHz
  • Challenge 5: APs Are Not Joining the Controller, Example 1
  • Challenge 6: APs Are Not Joining the Controller, Example 2
  • Challenge 7: Client Roaming Is Not Handled Seamlessly
  • Challenge 8: No Access to wlc1 from the Network, Example 1
  • Challenge 9: No Access to wlc2 from the Network, Example 2
  • Challenge 10: New 802.11ac APs Are Not at Maximum Performance
  • Challenge 11: FlexConnect Local Switched WLAN Issue
  • Challenge 12: FlexConnect APs Cannot Authenticate New Users
  • Challenge 13: APs Are Not Joining the Controller, Example 3
  • Challenge 14: Client Authentication Failure
  • Challenge 15: Guest Web Authentication Failure
  • Challenge 16: Additional Client Authentication Issues
Classroom Training
Modality: C

Duration 3 days

  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now
Online Training
Modality: L

Duration 3 days

  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now
E-Learning Cisco Digital Learning
Modality: P
  • United States: US$ 750
  • Cisco Learning Credits: 8 CLC
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This is an Instructor-Led Classroom course
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
  *   This class is delivered by a partner.
United States
Oct 30-Nov 1, 2017 Online Training 09:00 US/Central * Enroll
Nov 20-22, 2017 Online Training 09:00 US/Eastern Enroll
Dec 27-29, 2017 Online Training 09:00 US/Central * Enroll