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Deploying Cisco Unified Contact Center Enterprise Software v10 (DUCCE)

 

Course Overview

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Outline: Deploying Cisco Unified Contact Center Enterprise Software v10 (DUCCE)

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Options
  • Module 6: Supporting CCE
Online Training

Duration 5 days

Price
  • US$ 4,195
  • Cisco Learning Credits: 42 CLC
Classroom Training

Duration 5 days

Price
  • United States: US$ 4,195
  • Cisco Learning Credits: 42 CLC
 
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This is an Instructor-Led Classroom course
Instructor-led Online Training:   This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
United States

Currently there are no training dates scheduled for this course.  You can schedule a private, onsite training session or request a public date by emailing info@fastlaneus.com.

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.