Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU)


Course Overview

The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If CUIC11.6EU v1.1 is offered the same week, and at the same location, you can attend the CUIC11.6EU and the CUIC11.6AU for $4,495.00 giving you a $1,495.00 discount off the regular pricing for the individual classes. Cost for each individual class is below.

  • CUIC11.6 EU - $2,995
  • CUIC11.6AU - $2,995

Who should attend

The primary audiences for the course are as follows:

  • Cisco customers – Contact Center Management, Contact Center Supervisors and Customer technical personnel
  • Cisco technology partners
  • Cisco employees


The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)

Outline: Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU)

Module 1: Cisco Unified Intelligence Center Overview

  • Lesson 1: Introducing Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • High-Level Architecture
  • Changes starting with CUIC 11.5
  • Changes starting with CUIC 11.6
  • Personalizing Reports – Permalinks, Views, Dashboards
  • Operation, Administration, Maintenance, Provisioning
  • Using Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Cisco Finesse Desktop Gadget toolbar Improvements
  • Lesson 2: What Contact Center products use CUIC for reporting?

Module 2: Cisco Unified Intelligence Center Administration and Security

  • Lesson 1: The End User and CUIC Security

Module 3: Running and Modifying CUIC Reports

  • Lesson 1: Running Cisco Unified Intelligence Center Reports
  • Real-Time vs. Historical Reports
  • Stock Reporting Templates: Unified CCE
  • CCE Report “Bundles” (Realtime and Historical Transitional and All Fields
  • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
  • Set Up Unified CCE as a Data Source
  • Run a Unified CCE Stock Report
  • Available Stock Reports: Unified CVP
  • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
  • Unified CVP Stock Report output
  • Lesson 2: Using Permalinks
  • What Is a Permalink?
  • What is Authenticate?
  • Report Permalinks
  • Dashboard Permalinks
  • Lesson 3: Help
  • Help for the CUIC product
  • Help for a Report Template
  • Lesson 4: Dashboards
  • What is a Dashboard?
  • Creating a new Dashboard
  • How to create a Dashboard Permalink
  • Lesson 5: Modifying a CUIC Stock Report
  • Features and Benefits (what can I modify?)
  • What is “Embedded” as opposed to “Standalone”?
  • Enhancements for CUIC 11.0
  • Enhancements for CUIC 11.6
  • CUIC and Grouping
  • How can a Report be modified?
  • How Value Lists, Collections, Report Definitions, Views and Drilldowns affect a Report
  • The “New Report Wizard”
    [b]Module 4: Cisco Unified Intelligence Center Dashboards [/b] [list]
  • Lesson 1: Understanding Cisco Unified CCE Key Concepts
  • Characteristics of Unified CCE Data
  • Why Report data can differ
  • Importance of Configuration and Scripting
  • Lesson 2: Creating a New Cisco Unified Intelligence Center Report
  • Components of a Report
  • Data Collections – High level
  • Creating a New Report
  • How to select a Report Definition

Lab Outline

  • Lab 2-1: End User Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running various Stock Reports
  • Lab 3-2: Using Permalinks
  • Lab 3-3: Help – What are the two types and examine both
  • Lab 3-5: Modifying a Stock Report
  • Lab 4-1: Creating a Custom Report

Prices & Delivery methods

Online Training

2 days

  • US$ 2,995


Currently there are no training dates scheduled for this course.