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Implementing Cisco Collaboration Applications (CAPPS)

Course Description Schedule Course Outline

Now available in e-learning for a fraction of the ILT (Instructor Led Training) cost!

Cisco has revolutionized e-learning You will now receive the exact same content and labs in a self-paced format complete with HD video, searchable transcripts, hands-on labs (just like the ILT labs) and graded assessments. It is the utmost, interactive and state-of-the-art authorized Cisco e-learning available.

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Course Content

In this advanced course you will learn to integrate Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence and video into a successful collaboration deployment. You will gain a workable knowledge of voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration within Cisco Unified Communications Manager (CUCM).

The real-world hands-on labs help you to successfully integrate Cisco Unity Connection, Unity Express, IM and Presence features with CUCM. Labs also cover the configuration of Cisco Unity Connection users, system settings, Cisco Unified Messaging, Unified Communications IM and Presence with Cisco Jabber.

Who should attend

The primary target audiences for the course are:

  • Network Administrators
  • Network Engineers
  • CCNP Collaboration Certification candidates
  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and CUCM deployments

Course Objectives

Upon completing this course, you will be able to:

  • Implement Cisco Unity Connection in a CUCM deployment
  • Describe how to implement Cisco Unity Express in a CUCM Express deployment
  • Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment

Follow On Courses

Outline: Implementing Cisco Collaboration Applications (CAPPS)

Module 1: Cisco Unity Connection (CUC)
  • design and deployment options
  • Administration
  • Integration with call processing system
  • Integration considerations
  • Manage end users
  • Features
  • System settings
  • Authentication
  • Import of users from CUCM
  • Call management
  • Dial plan components
  • Call handler
  • Unified Messaging terminology
  • Message synchronization architecture
  • Integrated messaging configuration
  • Troubleshooting CUC
  • Branch Offices deploying redundant voicemail
Module 2: Cisco Unity Express
  • Features and characteristics
  • Deployment models
  • Voicemail integration on CUCM
  • Unity Express Module connection and initiating
  • User account management
  • Auto-attendant features and configuration
  • Call processing to messaging system call flow
  • SIP troubleshooting
  • Mailbox issues
Module 3: Cisco Unified IM and Presence Implementation
  • CUCM presence
  • IM and presence cluster
  • CUCM deployment options
  • Jabber
    • Information flow
    • Phone-only mode
    • Conferencing
  • Integration with LDAP for Jabber
  • CUCM setup
  • Jabber UC services
  • Installation methods
  • Jabber framework alignment
  • Add Jabber in CUCM
    • User configuration XML file
    • Configuration sources
    • Contact sources
  • System dashboard
  • Presence viewer
  • System troubleshooting
Module 4: Video Provisioning and Integration in a Unified Communications Deployment
  • Cisco Prime collaboration
  • Deployment aspects
  • Dashboard
  • Collaboration infrastructure
  • Prime collaboration manager
  • Cisco TelePresence VCS characteristics
  • CUCM connection to VCS clusters
  • Cisco TMS
    • Business needs
    • Platform
    • Scale and Management
    • Conference call routing
    • Conference port reservation
    • Recommended scheduling deployment mode
  • Integrating Cisco Unity Connection with CUCM
  • Configuring Cisco Unity Connection Users
  • Configuring Cisco Unity Connection System Settings
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unified Messaging
  • Troubleshooting Cisco Unity Connection (Optional)
  • Integrating Cisco Unity Express with CUCM Express
  • Configuring Cisco Unity Express System Settings and Users
  • Implementing Call Routing with Cisco Unity Express Auto-Attendant
  • Troubleshooting Cisco Unity Express (Optional)
  • Integrating Cisco Unified Communications IM and Presence with CUCM
  • Configuring Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Configuring Cisco Jabber Mobile and Integrate Directory Servers (Optional)
  • Troubleshooting Cisco Unified Communications IM and Presence (Optional)
  • Provisioning with Cisco Prime Collaboration
  • Deploying Cisco TMS and Video Applications
Classroom Training

Duration 5 days

  • United States: US$ 3,995
  • Cisco Learning Credits: 40 CLC
Online Training

Duration 5 days

  • United States: US$ 3,995
  • Cisco Learning Credits: 40 CLC
E-Learning Cisco Digital Learning

Duration 360 days

  • United States: US$ 1,000
  • Cisco Learning Credits: 10 CLC
Buy E-Learning
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This is an Instructor-Led Classroom course
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
United States

Currently there are no training dates scheduled for this course.  You can schedule a private, onsite training session or request a public date by emailing info@fastlaneus.com.

Aug 26-30, 2019 Düsseldorf Enroll
Sep 9-13, 2019 Stuttgart Enroll
Oct 7-11, 2019 Hamburg Enroll
Oct 28-Nov 1, 2019 Berlin Enroll
Nov 18-22, 2019 Frankfurt Enroll
Dec 2-6, 2019 Berlin Enroll
Dec 16-20, 2019 Hamburg Enroll
Nov 18-22, 2019 Vienna (iTLS) Enroll
Czech Republic
Sep 30-Oct 4, 2019 Prague Course language: English Enroll
Nov 4-8, 2019 Paris Enroll
Feb 24-28, 2020 Paris Enroll
Jun 29-Jul 3, 2020 Paris Enroll
Sep 2-6, 2019 Milan Enroll
Dec 2-6, 2019 Rome Enroll
Aug 26-30, 2019 Lisbon Enroll
Nov 18-22, 2019 Lisbon Enroll
Dec 2-6, 2019 Ljubljana Course language: English Enroll
Aug 19-23, 2019 Madrid Enroll
Nov 11-15, 2019 Madrid Enroll
Oct 28-Nov 1, 2019 Zurich Enroll
United Kingdom
Nov 25-29, 2019 London (Int Hse) Enroll
Latin America
Aug 26-30, 2019 Online Training Time zone: America/Buenos_Aires Enroll
Oct 21-25, 2019 Online Training Time zone: America/Sao_Paulo Enroll
Oct 21-25, 2019 Online Training Time zone: America/Santiago Enroll
Oct 21-25, 2019 Online Training Time zone: America/Bogota Enroll
Nov 25-29, 2019 Online Training Time zone: America/Mexico_City Enroll
Aug 12-16, 2019 Online Training Time zone: America/Lima Course language: Spanish Enroll
Middle East
Aug 4-8, 2019 Doha Course language: English Enroll
United Arab Emirates
Aug 4-8, 2019 Dubai Course language: English This course is being delivered by iTLS. Enroll
Nov 3-7, 2019 Dubai Course language: English This course is being delivered by iTLS. Enroll
Aug 4-8, 2019 Cairo Course language: English Enroll
Nov 3-7, 2019 Cairo Course language: English Enroll