Cisco Customer Success Manager (CSMS)

Expand Your Skills to Help Drive Business Outcomes

The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service delivers on the up front, agreed upon and purchased business outcome.

Recommended training for this certification


820-602 DTCSM


The Cisco Customer Success Manager certification is valid for two years. To recertify, pass the current version of the DTCSM exam.

Visit Cisco's site for additional recertification information.