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Cisco Customer Success Manager (CSMS)

Expand Your Skills to Help Drive Business Outcomes

The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service delivers on the up front, agreed upon and purchased business outcome.

Recommended training for this certification

Exams

820-602 DTCSM

Recertification

The Cisco Customer Success Manager certification is valid for two years. To recertify, pass the current version of the DTCSM exam.

Visit Cisco's site for additional recertification information.

 
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