ITIL® v3 Foundation PREMIUM Upgrade Package (PREMUP)

This package is intended to be used as supplemental materials for the Fast Lane ITIL V3 Foundations Course. Students intent on taking the ITIL Foundations Certification may benefit from access to this package. These materials are only provided as an add on to our ITIL Foundations classroom or Instructor-Led Online course offerings.

What's Included?

• Students receive an e-copy of the Quick Reference Guide and the First Aid Kit.
• Students receive time-limited access to the ITIL v3 Awareness e-learning course
• Students receive time-limited access to the ITIL v3 Exam Preparation Guide (a digital version of the classroom exam preparation material)

The Fast Lane ITIL v3 Foundation Premium Package offers scenario-based training with real-life connects. As part of the eLearning component of this package, learners will attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, the learners will attend different conferences hosted by two ITIL Experts, who will explain the foundations of ITIL v3. As part of the learner’s stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge.

This course has been created while keeping in mind the requirements of today’s learners - those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning.

This self-paced package introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3.

The ITIL v3 best practice is composed of five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value; improve ROI, and enabling IT to solve specific operational needs.

None, although a familiarity with IT Service Delivery will be beneficial.

The PREMIUM Package helps learners' goals of being able to identify:

• The key principles and concepts of IT Service Management.
• The benefits of implementing ITIL in an organization
• Service Management processes and understand how they map to the Service Lifecycle.
• The basic concepts and definitions related to the Service Lifecycle.
• The activities and roles involved with the Service Lifecycle.
• The relationships among the components of the Service Lifecycle and understand how they map to other components.
• The factors that affect the effectiveness of the Service Lifecycle.

The Fast Lane ITIL ® PREMIUM Upgrade Package includes the following 4 helpful tools for students intent on passing the ITIL v3 Foundations Certification exam:

ITIL v3 Exam Preparation Guide (EPG): The Fast Lane ITIL Foundation Exam Preparation Guide contains a summary of the ITIL concepts and processes, providing the learner with the tools to prepare to write the ITIL v3 Foundation exam. This ultimate exam preparation guide offers:

• A content refresher tool
• A overview of the exam with strategies to successfully approach this exam
• A 1-hour simulated exam

Digital ITIL V3 First Aid Kit: This Digital First Aid kit summarizes how to use ITIL from the perspective of fixing IT Services.

ITIL v3 Awareness e-Learning Course: Provides a high-level, engaging overview of ITIL.

Quick Reference Guide: This printable summary of the ITIL Guidelines enable students to quickly call up essential facts while prepping for the exam, as well as serving as a memory tool during the roll-out of ITIL Best Practices.

Audience:

This package is intended to be used as supplemental materials for the Fast Lane ITIL V3 Foundations Course. Students intent on taking the ITIL Foundations Certification may benefit from access to this package. These materials are only provided as an add on to our ITIL Foundations classroom or Instructor-Led Online course offerings.

What's Included?

• Students receive an e-copy of the Quick Reference Guide and the First Aid Kit.
• Students receive time-limited access to the ITIL v3 Awareness e-learning course
• Students receive time-limited access to the ITIL v3 Exam Preparation Guide (a digital version of the classroom exam preparation material)

The Fast Lane ITIL v3 Foundation Premium Package offers scenario-based training with real-life connects. As part of the eLearning component of this package, learners will attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, the learners will attend different conferences hosted by two ITIL Experts, who will explain the foundations of ITIL v3. As part of the learner’s stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge.

This course has been created while keeping in mind the requirements of today’s learners - those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning.

This self-paced package introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3.

The ITIL v3 best practice is composed of five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value; improve ROI, and enabling IT to solve specific operational needs.

System Requirements

Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection.