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Installing and Configuring Windows 7 Client For Enterprise Desktop Support Technician (12585)

Course Description Schedule Course Outline
 

Course Content

In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. The course will also enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.

EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Course Objectives

After completing this course, students will be able to:

  • Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
  • Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
  • Configure file access and printers on a Windows 7 client computer.
  • Configure network connectivity on a Windows 7 client computer.
  • Configure wireless network connectivity on a Windows 7 client computer.
  • Secure Windows 7 client desktop computers.
  • Optimize and maintain the performance and reliability of a Windows 7 client computer.
  • Configure mobile computing and remote access settings for a Windows 7 client computer.
  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver, and performance issues.
  • Troubleshoot network connectivity issues.
  • Troubleshoot remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
  • Troubleshoot operating system and applications issues

Detailed Course Outline

Module 1: Installing, Upgrading and Migrating to Windows 7

Lessons

  • Preparing to Install Windows 7
  • Performing a Clean Installation of Windows 7
  • Upgrading and Migrating to Windows 7
  • Performing Image-based Installation of Windows 7
  • Configuring Application Compatibility

Lab: Installing and Configuring Windows 7

  • Migrating Settings by using Windows Easy Transfer
  • Configuring a Reference Image of Windows 7
  • Configuring a Reference Image

Module 2: Troubleshooting Startup Issues

Lessons

  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues

Lab: Troubleshooting Startup Issues

  • Resolving a Startup Problem
  • Resolving a Startup Problem

Module 3: Configuring Disks and Device Drivers

Lessons

  • Partitioning Disks in Windows 7
  • Managing Disk Volumes
  • Maintaining Disks in Windows 7
  • Installing and Configuring Device Drivers

Lab: Configuring Disks and Device Drivers

  • Configuring Disks
  • Configuring Disk Quotas (Optional)
  • Updating a Device Driver

Module 4: Troubleshooting Hardware Device, Device Driver and Performance Issues

Lessons

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability and Performance
  • Configuring Performance Options in Windows 7
  • Troubleshooting Device Driver Failures

Lab 1: Resolving Hardware Device and Device Driver Issues

  • Resolving Hardware Issues
  • Configuring Group Policy to Control Device Installation (optional)

Lab 2: Troubleshooting Performance Related Issues

  • Troubleshooting a Performance Problem

Module 5: Configuring File Access and Printers on Windows 7 Client Computers

Lessons

  • Overview of Authentication and Authorization
  • Managing File Access in Windows 7
  • Managing Shared Folders
  • Configuring File Compression
  • Managing Printing

Lab: Configuring File Access and Printers on Windows 7 Client Computers

  • Create and Configure a Public Shared Folder for all Users
  • Configuring Shared Access to Files for Specific Users
  • Creating and Sharing a Printer

Module 6: Troubleshooting Logon and Resource Access Issues

Lessons

  • Troubleshooting User Logon Issues
  • Troubleshooting User Profile Issues
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Lab: Troubleshooting Logon and Resource Access Issues

  • Troubleshooting Offline Files
  • Troubleshooting a Missing Drive Mapping
  • Troubleshooting Missing Files in My Documents
  • Troubleshooting a File Access Issue

Module 7: Configuring Network Connectivity

Lessons

  • Configuring IPv4 Network Connectivity
  • Configuring IPv6 Network Connectivity
  • Implementing Automatic IP Address Allocation
  • Overview of Name Resolution
  • Troubleshooting Network Issues

Lab: Configuring Network Connectivity

  • Configuring IPv4 Addressing
  • Configuring IPv6 Addressing
  • Troubleshooting Network Connectivity

Module 8: Troubleshooting Network Connectivity Issues

Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

Lab: Troubleshooting Network Connectivity Issues

Module 9: Using Group Policy to Centralize Configuration

Lessons

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Lab: Using Group Policy to Centralize Configuration

  • Resolve Group Policy Application
  • Resolve Group Policy Application

Module 10: Securing Windows 7 Desktops

Lessons

  • Overview of Security Management in Windows 7
  • Securing a Windows 7 Client Computer by Using Local Security Policy Settings
  • Securing Data by Using EFS and BitLocker
  • Configuring Application Restrictions
  • Configuring User Account Control
  • Configuring Windows Firewall
  • Configuring Windows Defender

Lab 1: Configuring UAC, Local Security Policies, EFS, and AppLocker

  • Using Action Center
  • Configuring Local Security Policies
  • Encrypting Data
  • Configuring AppLocker

Lab 2: Configuring Windows Firewall, Security Settings, and Windows Defender

  • Configure Windows Firewall
  • Configure Windows Defender

Module 11: Troubleshooting Security Issues

Lessons

  • Recovering Files Encrypted by EFS
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Internet Explorer and Content Access Issues

Lab: Troubleshooting Security Issues

  • Recovering a BitLocker-Protected Drive
  • Troubleshooting an Internet Explorer Security Issue

Module 12: Optimizing and Maintaining Windows 7 Client Computers

Lessons

  • Maintaining Performance by Using the Windows 7 Performance Tools
  • Maintaining Reliability by Using the Windows 7 Diagnostic Tools
  • Backing Up and Restoring Data by Using Windows Backup
  • Restoring a Windows 7 System by Using System Restore Points
  • Configuring Windows Update

Lab: Optimizing and Maintaining Windows 7 Client Computers

  • Monitoring System Performance
  • Backing Up and Restoring Data
  • Configuring System Restore Points
  • Configuring Windows Update
Classroom Training

Duration 5 days

Price
  • United States: US$ 2,895
  • SA Voucher: 5
Enroll now
Online Training

Duration 5 days

Price
  • United States: US$ 2,895
  • SA Voucher: 5
Enroll now