TIPA Lead Assessor (TIPALA)
Certified TIPA® Lead Assessors are skilled professionals who lead process maturity assessment projects using the TIPA framework in organizations. The TIPA Lead Assessor course prepares these professionals for taking and passing the TIPA Lead Assessor Exam.
The 2-day classroom course will help the participants to build their skills to
- Collaborate with executive and top management to define the scope, select the class of assessment and plan of a TIPA assessment project
- Define the TIPA project assessment team structure
- Lead and provide guidance to the TIPA Assessors from start to finish of the assessment project
- Use the TIPA Toolbox to lead an Assessment Project
- Present the results of the assessment and recommendations to the top management of the organization.
This 2-day course equips the participant with the ability to lead a process assessment project based on the TIPA framework. The course enables participants to collaborate with executive and top management to define the scope, select the class of assessment and plan of an assessment project, and define the project assessment team structure. The participants will be able to use the TIPA tools to monitor progress throughout the project lifecycle, ensure quality of the assessment and present results and recommendations to all relevant stakeholders.
At the end of this course, participants will be optimally prepared to take and pass the TIPA Lead Assessor Exam and become a TIPA Lead Assessor. Please note that to become a ‘Certified TIPA Lead Assessor’, evidence of experience has to be provided to the TIPA governing body.
Who should attend
Note: To attend a TIPA Lead Assessor course, you must be a certified TIPA Assessor
- Certified TIPA Assessors who would like to lead TIPA assessment projects
- Assessors (CMMi, ISO/IEC 15504 etc.) who would like to use the TIPA methodology to lead process assessments
- Individuals who play a role in assessing and improving processes in an organization and who would like to organize TIPA process assessment.
- Individuals who participate in ITSM implementations in organizations and who are interested in organizing TIPA assessments to measure ITSM process maturity for capability determination (either in a supplier selection process or as a benchmarking tool)
- Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITSM implementations in organizations.
- Individuals in typical roles (but not limited to): Senior Consultants, Project Managers, Quality Managers, Process Owners, Auditors, process improvement consultants
- Be a Certified TIPA Assessor (Candidates can register for a TIPA Assessor and TIPA Assessor courses taking place during the same week. Access to the TIPA Lead Assessor course will then be granted only if the TIPA Assessor exam is passed with success).
- Be able to demonstrate through the provision of a resume that the individual has
- At least 3 years of experience in IT Service Management
- Or at least 2 years of experience in process management or maturity assessments in at least one of the following: ITIL®, CMMi®, ISO/IEC 15504, ISO/IEC 20000, ISO 9001 or COBIT®
- At least 2 years of project management experience or equivalent experience in leading teams
- It is appreciated if candidates have any of the following additional qualifications: ITIL Expert, ITIL Service Manager, 10 credits accrued through ITIL intermediates
After completing the course and passing the exam, the candidate must register with TIPA (via www.tipaonline.org) as a TIPA Professional Member (as a certified TIPA Assessor for ITIL now completing the Lead Assessor course, you are expected to be a Professional Member in good standing).
Registering as a Professional Member entails agreeing to pay an annual fee that entitles him/her to receive the license to the TIPA toolbox for Lead Assessor, and services such as listing on the official website and yearly updates to the complete toolbox.
For more information, see http://www.tipaonline.org/membership/professional-membership. After registration, the Lead Assessor status is granted to the candidate and the person’s name is listed on the TIPA website as a TIPA Lead Assessor and TIPA toolbox will be licensed to the individual. The Certified TIPA Lead Assessor status and the corresponding certificate is awarded once the candidate can demonstrate evidence of experience in performing assessments as detailed below. The difference between a TIPA Lead Assessor and Certified TIPA Lead Assessor is indicated on the website.
Providing Evidence of Experience
- Evidence of three TIPA assessments performed out of which two as Lead Assessor, covering a total of ten process instances.
- Or evidence of two TIPA assessments performed as Lead Assessor if one of them is coached or supervised by a Certified TIPA Lead Assessor, covering a total of six process instances.
Reporting is facilitated through the TIPA member section on the official website; providing the name and organization where the assessment is performed, contact details of the organization’s representative, name of Lead Assessor, name of Certified TIPA Lead Assessor (if applicable) and the number of process instances assessed.
Candidates already holding one of the following qualifications do not have to report additional evidence of experience and are directly awarded the Certified TIPA Lead Assessor status.
- ScampiTM Lead Appraiser
- IntacsTM certified Competent or Principal Assessor
- IntRSATM certified Assessor or Principal Assessor
Maintaining the Certification
Maintaining the TIPA Lead Assessor status ensures ongoing, official backing of the TIPA Certification Body (governed by the accreditor, CRP Henri Tudor) and continued certification services for the individual, such as being listed on the official site as a Lead Assessor and receiving updates to the toolbox. Renewal of the Lead Assessor status is done by renewing the TIPA Professional Membership.
- Explain the TIPA assessment methodology and the classes of assessment to executive/top management and generate buy in
- Provide the cost of the assessment, using TIPA workload estimation tool (for external consultants)
- Define the scope of the assessment project along with the top management representatives
- Define the structure of the assessment team (roles and responsibilities) and assemble the assessment team
- Provide guidance to the Assessment Coordinator and together with him/her, identify the Interviewees
- Create the assessment project plan, monitor progress, send regular progress update to key stakeholders
- Review the SWOT (Strength, Weakness, Opportunity, and Threat) analysis, recommendations and reports created by the TIPA Assessors and integrate into the Assessment Report
- Present results of the assessment and recommendations to the top management and key stakeholders
- Close the project, review if objectives are met, create lessons-learned log, and plan for improvement of the process assessment process
- Articulate, in detail, the 6 phases of the assessment project
- Use all tools in the TIPA toolbox to perform any or all of the above activities
Detailed Course Outline
- Course Introduction
- Organization of a TIPA Assessment Project
- Responsibilities of the Lead Assessor
- Definition Phase
- Preparation Phase
- Assessment and Analysis Phases
- Results Presentation Phase
- Assessment Closure Phase
- Improvement Cycle
- Mock Exam