Service Lifecycle Certification v3 - Service Transition (ITST)
Who should attend
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.
Prerequisites
V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.
Course Objectives
This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas:
- Introduction to Service Transition
- Service Transition Principles
- Service Transition Processes
- Service Transition related activities
- Organization and technology for Service Transition
- Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks.
Course Content
- Lifecycle Certification
- Service Transition
- Service Transition Processes
- Transition Planning and Support Management
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing Management
- Evaluation Management
- Service Knowledge Management
- Other Lifecycle Process Relationships
- Common Activities
- Service Transition Functions
- Service Transition Considerations
- Organizational Structure
- Roles and Responsibilities
- Technology Considerations
- Implementation
Duration: 3 days
Price:
- US$ 1,895