IT-Service Manager inkl. Refresh-Day und Examensorganisation (ITSM)

IT senior managers, process owners, project managers, process staff and managers and consultants responsible for the successful implementation of ITIL processes.

You must hold an ITIL Foundation Certificate, and have a minimum of two years of relevant experience in Information Technology.

The following topics will be covered in the ITIL Service Manager Certification course:

• Service Support
• Service Desk & Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Communication Planning
• Service Level Management
• Availability Management
• Capacity Management
• Continuity Management
• Finance Management
• CSIP- Business & IT Alignment

This hands on, instructor led program is the highest level of professional ITIL Service Management certification available. Any student who achieves this certification has demonstrated not only an in-depth knowledge of ITIL Service Management but also a practical application of that knowledge. The course introduces the following learning objects for each ITIL Service Management process:

• Process Fundamentals Review
• How to enable an ITIL Strategy
• Understanding Business and IT Alignment
• The role of Continuous Process Improvement
• Improve Quality of Service
• Control and Reduce Cost
• Improve Effectiveness and Efficiency

The program spans 10 days of lecture, student assessments, group activities, and after hour reading assignments. The remaining 2.5 days are dedicated to exam preparation and testing.