Practitioner: Release and Control (IPRC)

This course is intended for professionals who will participate in managing, organizing, and optimizing the operations of the Release and Control processes in an IT Service Organization that has implemented, or started to implement, ITIL-based Release and Control processes. The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting, and optimizing the processes of Change, Release, and Configuration Management.

Before taking this course students should have attended accredited training and successfully completed the practical assignments, and hold the ITIL Foundation Certification.

The course covers the typical activities of a practitioner responsible for managing Change, Configuration, and Release Management processes. It focuses on the following areas:

• Managing- Plan key activities; plan exchange of information relevant to managing Release and Control processes; initiate actions to ensure key activities in the processes meet objecctives; report on effectiveness and efficiency of activities in the Release and Control processes
• Organizing- Organize exchange of and provide information to other processes, users & suppliers; maintain procedures; maintain configuration baselines & status information; provide instructions to design, build and configure releases; advise on back-out and test plans; plan release implementations; monitor logistics of internal and purchased releases; coordinate and monitor changes
• Optimizing- Monitor and optimize the Release & Control processes; propose improvements; plan and conduct change, release and configuration

This 5- day course focuses on implementing and managing the Release and Control activities, processes and functions that are required to stabilize an IT infrastructure through effective Change, Configuration, and Release Management processes. It spans 4 days of lecture (40%) and hands-on activities (60%) and one day of exam review, preparation and testing. The course includes individual and group assignments required for certification as well as homework.