Implementation Workshop: Plan & Improve (IPPI)

Process owners, project managers, process implementation team and managers responsible for the successful implementation of ITIL processes.

Participants must hold a ITIL Foundation Certificate.

This “how to” workshop helps IT practitioners acquire the skills to plan and implement the Plan & Improve process areas (Availability, Capacity & Continuity Management). Delivered over four days the course features lectures, discussion, team exercises and quizzes. Highlights of the program include producing a Plan and Improve process design, integration and technology requirements plan.

This course will provide you with in-depth exercises and labs that will help you better understand how to implement the concepts covered in class.

Topics covered include:

• Continuous Service Improvement
• ITIL Concepts
• Process Maturity Framework
• Process Concepts
• Project Concepts
• Process Guides
• Goal-Question-Metric (GQM)
• Availability Management
• Managing Activities
• Organizing Activities
• Optimizing Activities
• Capacity Management
• Managing Activities
• Organizing Activities
• Optimizing Activities
• IT Service Continuity Management
• Managing Activities
• Organizing Activities
• Optimizing Activities
• Communications Planning
• Process Integration