Practitioner Certification: Agree & Define (IPAD)
Who should attend
Operational staff and managers wishing to certify their skills in planning, monitoring, reporting and optimizing the Change, Configuration & Release management process areas.
Prerequisites
Foundation Certificate in IT Service Management along with IT operational experience.
Course Objectives
The program focuses on the following topics throughout the week:
- ITIL concepts
- Process Implementation Planning
- Critical Success Factors & Continuous Service Improvement
- Service Level Management
- Manage, organize, and optimize Service Level Management
- Service Level Management assessment, process, activities, roles, and responsibilities
- Financial Management
- Manage, organize, and optimize Financial Management
- Financial Management Assessment process, activities, roles, and responsibilities
Course Content
This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Agree & Define and is for IT professionals who will participate in managing, organizing, and optimizing the Service Level and Financial Management process areas.
Duration: 5 days
Price:
- US$ 2,995