Administering and Implementing Cisco Jabber, IM&P and Mobile Remote Access (IMPMRA-TB)

Course Description Schedule Course Outline
 

About this Course

Fast Lane has consolidated the “CCNA and CCNP Collaboration” Cisco Jabber, IM & Presence and Mobile Remote Access (MRA) course content into a single 3-day course providing you with the skills to implement and administer this key collaboration technology. This course is ideal if you are considering adding Jabber and MRA to your deployment of if you need comprehensive training on this application.

Many real-world hands-on labs help you to successfully deploy Jabber, Cisco IM and Presence and MRA in a Cisco Collaboration Solution. Labs cover integration of Cisco IM & Presence with CUCM. You will configure Cisco Unified Communications IM and Presence features and Cisco Jabber as well as configure MRA for Jabber clients. A troubleshooting lab is also included.

Who should attend

  • Cisco IM&Presence Administrators and Engineers
  • CCNP Voice certified professionals wanting to upgrade their skills and knowledge based on new material in the latest Collaboration Courses
  • Cisco Systems Engineers.

Class Prerequisites

An understanding of Cisco UC Manager concepts and administrative interfaces.

What You Will Learn

  • Design and deploy Cisco IM&Presence in a CSR 10.6 virtual solution.
  • Understand Cisco IM&Presence Administrative Interfaces
  • Integrate Cisco IM&Presence with Cisco UC Manager
  • Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • Integrate Jabber with LDAP
  • Troubleshoot Cisco Unified IM and Presence
  • Understand Cisco VCS Control and Cisco Expressway Series and Unified Communications Mobile and Remote Access.

Outline: Administering and Implementing Cisco Jabber, IM&P and Mobile Remote Access (IMPMRA-TB)

Module 1: Cisco Unified Communications Solutions

  • Cisco Unified Communications Call Control Options
  • CUCM Overview
  • Cisco Business Edition 6000
  • CUCM IM and Presence Service Overview

Module 2: Cisco Unity Connection and CUCM IM and Presence Service

  • Understanding CUCM IM and Presence Service
  • CUCM IM and Presence Service Features and Functionality
  • CUCM IM and Presence Service Architecture

Module 3: Cisco Unified IM and Presence Implementation

  • Designing and Deploying Cisco Unified IM and Presence
    • Indicators for Speed-Dial Presence
    • CUCM Call History Presence
    • CUCM Subscribe CSS
    • CUCM Presence Groups
    • Microsoft Integration
    • OVA Template for Cisco Unified Communications IM and Presence
    • Cisco Unified Communications IM and Presence Cluster
    • CUCM Deployment Options
    • Service Discovery
    • Quality of Service
    • Jabber Port Usage
    • Enterprise Instant Messaging
    • Multicluster Deployment
    • Federated Deployment
    • Microsoft OCS Federation
    • Mapping of Presence Status
    • Federation Preparation
  • CUC IM and Presence Components and Communication Flows
    • Jabber Information Flow in Deskphone Mode
    • Jabber Information Flow in Softphone Mode
    • Jabber in Phone-Only Mode
    • Jabber and Voicemail
    • Jabber and Conferencing
    • Integration with LDAP for Cisco Jabber
    • CUC IM and Presence, Active Directory, and Exchange
    • CUC IM and Presence Architecture
    • CUC IM and Presence Cluster
    • Jabber Login Flow
    • Access for Jabber without VPN

Module 4: Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • CUCM Administrator Interfaces
  • CUCM Serviceability
  • CUCM Services
  • CUCM Operating System
  • Disaster Recovery System
  • Cisco Unified Reporting
  • Access the CLI
  • Cisco Unified IM & Presence Administrator Interfaces
  • Cisco Unified IM & Presence Serviceability
  • Custom Discovery 1: Verify System Information
  • Custom Discovery 2: Obtain Platform Details with CLI from CUCM

Module 5: Cisco Unified IM and Presence Implementation

  • Integrating Cisco Unified Communications IM and Presence
  • Set Up Cisco Unified Communications Manager for Presence
  • Checklist for Cisco Unified Communications Manager Setup
  • Jabber UC Services
  • Implementing Cisco Unified Communications IM and Presence
  • Checklist for Cisco Unified Communications IM and Presence Setup
  • Cisco Unified Communications IM and Presence Services
  • Jabber Service Discovery
  • Service Discovery: Domain
  • Service Discovery: Operating Mode
  • Cisco UDS SRV Record
  • SRV Records
  • DNS SRV Record Priorities and Weights
  • Troubleshoot DNS SRV Entries
  • Methods of Installation
  • Create a Custom Installer

Module 6: Cisco Unified IM and Presence Implementation (cont’d)

  • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    • Jabber in Phone-Only Mode
    • Configure Cisco Jabber in Softphone Mode
    • Legacy Client Settings
    • Jabber UC Services
    • Upload Jabber-Config File to TFTP Server
    • Visual Voicemail Interface for Cisco Jabber
    • Jabber in Softphone Mode
    • Jabber Account Options
    • Connection Status
    • LDAP Profile Test
    • Voicemail Profile Test
    • Enable End Users and Devices for CTI
    • Jabber in Deskphone Mode
  • Configuring Jabber Mobile and Integrating Directory Servers
    • Jabber Framework Alignment
    • Configuration URL
    • Legacy Client Settings
    • Video Features
    • Dial-via-Office Reverse Calling
    • Low-Bandwidth Mode
    • URL Handlers
    • Secure Cisco Jabber on Mobile
    • Add Cisco Jabber in Cisco Unified Communications Manager
    • Jabber User Configuration XML File
    • Jabber Configuration Sources
    • Jabber Contact Sources
    • Contact Lookup
    • Cisco UDS Directory Access
    • Photo Support
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
    • System Dashboard
    • Cisco Unified IM and Presence Reporting
    • Presence Viewer
    • System Troubleshooter
    • Jabber Connection Status
    • Troubleshoot Common Jabber Issues
    • Cisco Unified IP Phone Cannot Be Selected
    • In Softphone Mode, Telephony is not Possible
    • Users Are Not Shown as On the Phone During an Active Call
    • End User Cannot Log into Jabber
    • Search for Contacts Returns No Results
    • End User Cannot Control the Cisco Unified IP Phone 9971
    • Trace Filter Settings
    • Troubleshoot SIP Integration

Module 7: Cisco VCS and Cisco Expressway

  • Describing Cisco VCS and Cisco Expressway Series
    • Overview
    • Deployment Options
    • Platforms, Licenses, and Features
    • Clustering
    • Initial Configuration
  • Deploying Users and Local Endpoints in Cisco VCS Control
    • User Authentication Options
    • Endpoint Registration
    • Endpoint Authentication
    • Cisco TMS Provisioning
    • Zones
    • Links
    • Pipes
  • Interconnecting Cisco Unified Communications Manager and Cisco VCS
    • Cisco Unified Communications Manager and Cisco VCS Interconnection Overview
    • Call Flow between Cisco Unified Communications Manager and Cisco VCS
    • Cisco VCS Dial Plan Components
    • Configuration of Cisco Unified Communications Manager and Cisco VCS Interconnections
    • FindMe Configuration Procedure
  • Implementing Unified Communications Mobile and Remote Access
    • Overview
    • Components
    • Operations
    • Configuration Procedure

Labs

  • Add Endpoints
  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
    • Set Up CUCM for Presence Integration
    • Set Up Cisco Unified Communications IM and Presence
    • Configure service discovery
    • Install Cisco Jabber
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
    • Configure Cisco Jabber in Phone-Only Mode
    • Set Up Cisco Jabber in Full UC Mode
    • Use Jabber Config File Generator to Enable Features
    • Enable Voice Messaging in Cisco Jabber
    • Use RTMT to View Performance Counters
    • Configure LDAP and UDS Directory Access
  • Configure Cisco Jabber Mobile and Integrate Directory Servers
    • Photo retrieval in Cisco Jabber
    • Configure BYOD and configure Cisco Jabber Mobile
    • Configure additional features
    • Integrate Microsoft Exchange calendaring to show presence status
  • Troubleshoot Cisco Unified Communications IM and Presence
    • Trace Cisco Jabber login and logout Messages
    • Trace Instant Messaging
    • Trace a SIP Status Update Message
  • Configuring Cisco VCS Control to Register Endpoints
    • Perform Initial Cisco VCS Control Configuration
    • Enable Provisioning on the Cisco TMS Server and Cisco VCS Control
    • Configure a Subzone for Cisco Jabber Video for TelePresence Clients
  • Implementing a Dial Plan in Cisco VCS Control to Interconnect with Cisco Unified Communications Manager
    • Configure CUCM to Connect with Cisco VCS
    • Configure Cisco VCS to Connect with CUCM
    • Configure Bandwidth Limitations Between Cisco VCS and CUCM
    • Configure FindMe for Cisco Jabber Video for TelePresence Clients
  • Implementing Mobile and Remote Access via Cisco Expressway
    • Implement Support for Internal Cisco Jabber Clients
    • Configure Initial Settings on Cisco Expressway Series
    • Configure Mobile and Remote Access on Cisco Expressway Series
    • Configure a Secure Traversal Zone Connection for Cisco Unified Communications
    • Configure Cisco Jabber to Register via Mobile and Remote Access
Classroom Training

Duration 3 days

Price
  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now
Online Training

Duration 3 days

Price
  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now