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Cisco Collaboration Systems Release 11.0 Administrator Workshop (CSR11ADMIN)

Course Description Schedule Course Outline
 

Course Content

  • Module 1: Cisco Unified Communications Manager
  • Module 2: Cisco Unity Connection
  • Module 3: Cisco Unified IM and Presence

Lab Exercises

  • Configure Cisco Unified Communications Manager
  • Configure Cisco Unity Connection
  • Configure Cisco Unified IM and Presence

Who should attend

The primary audiences for this course are support and deployment engineers, field engineers, administrators, or anyone who needs an understanding of the Cisco Collaboration solution.

Prerequisites

The course is intended to be for Unified Communications beginners with an understanding of traditional PBXs.

Course Objectives

Cisco Collaboration Systems Release 11.0 is a sophisticated, yet simple communications solution designed to strengthen business relationships through improved interactions and experiences for midsize to large businesses. It is a simple to deploy, manage, and maintain solution, supporting multiple applications on one virtualized platform. It is highly available, interoperable, and scalable solution.

This 5-day class will help you gain skills and knowledge necessary for initial Cisco Collaboration Systems Release 11.0 setup, integration, and configuration as well as day-to-day administration and management tasks. It focuses on the initial design, integration, configuration, and administration of Cisco Collaboration applications. It includes hands-on labs focused on configuration, verification, administration, and day-to-day management tasks. Lab exercises are delivered using an equipment-ready environment where students can focus on their specific areas of interests.

After attending this course, you will be able to:

  • Understand and implement Cisco Unified Communications Manager and its features
  • Understand and implement Cisco Unity Connection and its features
  • Understand and implement Cisco Unified IM and Presence and its features

Detailed Course Outline

Module 1: Cisco Unified Communications Manager

  • Register phones using pools and templates for modular administration
  • Manage local end users and synchronize users from LDAP server including LDAP authentication
  • Describe gateways and their protocols H.323, MGCP, and SIP
  • Setup trunk connections to SIP service provider
  • Describe dial plan components including, call routing logic, and digit manipulation
  • Describe calling privileges and location-based CAC for voice and video calls
  • Describe media resources and control for conferencing, transcoding, MOH, and others
  • Implement Extension Mobility
  • Implement call coverage like call pickup, hunt groups, intercom, and others
  • Implement Mobile Connect (Single Number Reach)

Module 2: Cisco Unity Connection

  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Setup Cisco Unity Connection system settings, authentication, and others
  • Setup Templates and Class of Service for modular administration
  • Synchronize users from LDAP server to Cisco Unity Connection
  • Configure call routing to and within Cisco Unity Connection
  • Configure Unified Messaging (Single Inbox)

Module 3: Cisco Unified IM and Presence

  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
  • Setup LDAP server as a contact source for number to name resolution
  • Deploy Cisco Jabber for deskphone and softphone mode

Lab Exercises
1: Configure Cisco Unified Communications Manager

  • Add Unified Communications applications to Prime License Manager
  • Implement daily automated backups and register UC servers with PLM
  • Implement a dial plan and register phones
  • Synchronize users from LDAP server using LDAP filters
  • Configure digit manipulation
  • Configure call classification and call blocking
  • Configure calling privileges
  • Connect to a SIP cloud
  • Implement mobility features
  • Configure media resources
  • Configure Extension Mobility
  • Configure Call Coverage like call pickup, hunt groups, intercom, and others
  • Configure Mobile Connect (Single Number Reach)

2: Configure Cisco Unity Connection

  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Configure Cisco Unity Connection system settings
  • Synchronize users from LDAP server using LDAP filters
  • Monitor calls to Cisco Unity Connection
  • Generate administrative reports and manage mailbox quotas
  • Configure message notification and automate backups
  • Configure call handling and routing and modify the default system auto attendant
  • Set up Integrated Messaging, Unified Messaging (Single Inbox) and Secure Messaging

3: Configure Cisco Unified IM and Presence

  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Deploy Jabber for deskphone and softphone mode using LDAP authentication
  • Configure voice messaging integration and desktop sharing
  • Setup LDAP directory search
  • Deploy URI Dialing with Cisco Jabber
Classroom Training

Duration 5 days

Price
  • United States: US$ 3,890
  • Cisco Learning Credits: 39 CLC
Enroll now
Online Training

Duration 5 days

Price
  • United States: US$ 3,890
  • Cisco Learning Credits: 39 CLC
Enroll now