> > > CXD-105

Citrix XenApp and XenDesktop 7.6 Helpdesk Support (CXD-105)

Course Description Schedule Course Outline

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Class Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

What You Will Learn

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

Outline: Citrix XenApp and XenDesktop 7.6 Helpdesk Support (CXD-105)

Lesson 1: Supporting XenApp and XenDesktop as a Helpdesk Representative
  • XenApp and XenDesktop Architecture
  • XenApp and XenDesktop Infrastructure
  • Helpdesk Overview
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
  • Authenticating to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues
Module 3: Researching Issues with Citrix Studio
  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies
Module 4: Printing in a XenApp and XenDesktop Environment
  • Printing Concepts
  • Default Printing Behavior
  • Provisioning Printers
  • Citrix Universal Print Server and Printer Driver
  • Troubleshooting End-User Printing Issues
Module 5: Resolving Issues Using Citrix Director
  • Citrix Director
  • Interacting with an End User
  • Resolving Issues for the End User
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues
Classroom Training

Duration 2 days

  • United States: US$ 2,000
Enroll now
Online Training
  • United States: US$ 2,000
Enroll now