Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT)

Course Description Schedule Course Outline

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About this Course

Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) helps you prepare for the CCNP-Wireless certification. You will learn guidelines for troubleshooting Wi-Fi architectures of Cisco wireless components. You will also learn the tools and methodologies needed to identify and resolve client connectivity, performance, and RF issues.

Who should attend

  • Senior Wireless Network Engineer
  • WLAN Engineer
  • Wireless Consulting Engineer
  • Wireless Network Planning Engineer
  • Wireless Implementation Engineer


This course is part of the following Certifications:

Class Prerequisites

What You Will Learn

Upon completing this course, you will be able to:

  • Describe the Troubleshootinging Methodology
  • Troubleshoot AP Joining Issues
  • Troubleshoot Client Connectivity Issues
  • Identify and Locate RF Interferences
  • Troubleshoot Client Performance Issues
  • Identify Common Wired Infrastructure Issues Based on the Output From Common Troubleshooting Tools
  • Troubleshoot WLC and AP High Availability Issues

Follow On Courses

Outline: Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT)

Module 1: Identify Common Troubleshooting Approaches

  • Network troubleshooting methodology
  • Common Show and Debug Commands
  • Packet Captures
  • RF Spectrum Analysis
  • Cisco Prime Infrastructure as a troubleshooting tool
  • Ekahau and MetaGeek troubleshooting capabilities
  • WLCCA Tool
  • Message Logging

Module 2: Identify Wireless Infrastructure Issues

  • Troubleshooting of Client Connectivity Issues
  • Interference Devices and RF Propagation Issues
  • Troubleshooting RF Signal Issues with Ekahau
  • Issues Affecting Client Performance
  • Client Performance Troubleshooting Tools
  • Cisco Wireless LAN Controller (Cisco WLC) CLI tools

Module 3: Identify Core Wireless Infrastructure Issues

  • AP-to-controller Issue Troubleshooting
  • CAPWAP AP Join Process Troubleshooting
  • Cisco WLC tools
  • Cisco WLC Example Scenarios
  • Converged Access Scenarios
  • AP Failover Troubleshooting
  • Wireless-Related Wired Infrastructure Issues
  • IP, DHCP, and DNS Issues
  • VLANs, trunks and PoE Issues
  • Cisco FlexConnect Troubleshooting

Module 4: Identify Wireless Security Issues

  • Client Authentication Issues troubleshooting
  • Best practice approaches for troubleshooting
  • Guest access Troubleshooting Options
  • RF-Related Security Threats and Issues
  • Non-802.11 Interferers Troubleshooting and Issues


  • Challenge 1: Client Authentication Failure
  • Challenge 2: Client Connection Failure
  • Challenge 3: Client Unable to See the Employee WLAN
  • Challenge 4: Poor Performance on 2.4 GHz
  • Challenge 5: APs Are Not Joining the Controller, Example 1
  • Challenge 6: APs Are Not Joining the Controller, Example 2
  • Challenge 7: Client Roaming Is Not Handled Seamlessly
  • Challenge 8: No Access to wlc1 from the Network, Example 1
  • Challenge 9: No Access to wlc2 from the Network, Example 2
  • Challenge 10: New 802.11ac APs Are Not at Maximum Performance
  • Challenge 11: FlexConnect Local Switched WLAN Issue
  • Challenge 12: FlexConnect APs Cannot Authenticate New Users
  • Challenge 13: APs Are Not Joining the Controller, Example 3
  • Challenge 14: Client Authentication Failure
  • Challenge 15: Guest Web Authentication Failure
  • Challenge 16: Additional Client Authentication Issues
Classroom Training
Modality: C

Duration 3 days

  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now
Online Training
Modality: L

Duration 3 days

  • United States: US$ 2,795
  • Cisco Learning Credits: 28 CLC
Enroll now
E-Learning Cisco Digital Learning
Modality: P
  • United States: US$ 750
  • Cisco Learning Credits: 8 CLC
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This is an Instructor-Led Classroom course
This green checkmark in the Upcoming Schedule below indicates that this session is Guaranteed to Run.
This class will become guaranteed to run with one more student registration.
This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop.
This is a FLEX course, which is delivered simultaneously in two modalities. Choose to attend the Instructor-Led Online (ILO) virtual session or Instructor-Led Classroom (ILT) session.
  *   This class is delivered by a partner.
United States
Sep 6-8, 2017 Rosemount, IL 09:00 US/Central * Enroll
Sep 6-8, 2017 Guaranteed to Run Online Training 09:00 US/Central * Enroll
Oct 30-Nov 1, 2017 Online Training 09:00 US/Central * Enroll
Nov 20-22, 2017 Online Training 09:00 US/Eastern Enroll
Dec 27-29, 2017 Online Training 09:00 US/Central * Enroll