Cisco Prime Collaboration Assurance (PCA)

Course Description Schedule Course Outline
 

About this Course

The Cisco Prime® Collaboration Assurance (PCA) Version 10.x course teaches you how to effectively use Cisco Prime Collaboration Assurance and Cisco® 1040 Sensors to manage Cisco Unified Communications. The focus of this course is to provide knowledge about and practice with Cisco Prime Collaboration Assurance functions, such as viewing unified communications devices, connectivity, alerts, and events, running diagnostic tests, and monitoring applications, devices, and the service quality of active call streams and completed calls. Cisco Prime Collaboration Assurance provides contextual diagnostic tools to facilitate error isolation and troubleshooting. It also provides alerts and reports on service quality by monitoring active call streams and completed calls. Labs are available to reinforce what is discussed in the lecture.

Who should attend

This course is designed for Cisco Unified Communications administrators who will be monitoring Cisco Unified Communications infrastructure devices using Cisco Prime Collaboration Assurance. System administrators who manage the Cisco PCA server and prepare the network devices for network management services should also take the class. The primary audience for this course includes:
  • Cisco Unified Communications administrators
  • Network administrators
  • Cisco Prime Collaboration system administrators
  • Cisco Unified Communications system integrators, professional services, and consultants

Class Prerequisites

Following are the prerequisites for this course:
  • Understanding of network management concepts (Simple Network Management Protocol [SNMP], MIBs, and so on)
  • Internet web browser usability knowledge
  • TCP/IP networking
  • Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports and IP service-level agreements [SLAs])
  • Basic understanding of Cisco Unified Communications architecture
  • Basic Cisco Unified Communications Manager administration

What You Will Learn

Upon completion of this course, you should be able to:
  • Describe what is meant by the term unified communications
  • Discuss the network management needs and challenges of unified communications
  • Describe the Cisco products for managing the Cisco Unified Communications systems
  • Understand the various service quality metrics and terminology for unified communications
  • Effectively use Cisco Prime Collaboration Assurance to:
    • Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments
    • View IP phones, devices, and logical and physical connectivity
    • View alerts and events on the managed devices and run diagnostic procedures
    • View service quality alerts and run diagnostic procedures
    • Run diagnostic tests and reports on applications, network devices, and phones
    • Automatically notify personnel of alerts and events
    • Evaluate deployments and service provisioning with batch testing
  • Effectively use Cisco Prime Collaboration Assurance to:
    • Manage and configure Cisco 1040 Sensors
    • Collect and analyze voice-quality measurements through a combination of CDR records, Cisco Voice Transmission Quality metrics from Cisco IP phones, Cisco 1040 Sensors, and Network Analysis Modules version 4.0 and above
    • Alert network support personnel to poor service quality conditions

Outline: Cisco Prime Collaboration Assurance (PCA)

Module 1: Introduction to Cisco Prime Collaboration Assurance
  • What Is Unified Communications?
  • Managing Unified Communications
  • Cisco Prime Collaboration Overview
Module 2: Assuring Serviceability Using Cisco Prime Collaboration Assurance
  • Getting Started
  • Device Management
  • Fault Management and Monitoring
  • Diagnostic Tests
  • Reports
  • Notification Services
  • Fine-Tuning of Polling and Threshold Settings
Module 3: Assuring Call Quality Using Cisco Prime Collaboration Assurance
  • Overview
  • Getting Started
  • Reports
Labs
  • Getting Started
  • Preparing Assurance for Initial Use
  • User-Defined Device Groups
  • Monitoring the Cisco Unified Communications Network
  • Fault Management
  • Diagnostic Tests
  • Reports
  • Notification Services
  • Custom Polling and Threshold Settings
  • Managing Call Quality
Classroom Training

Duration 2 days

Price
  • United States: US$ 2,000
  • Cisco Learning Credits: 20 CLC
Enroll now
Online Training

Duration 2 days

Price
  • United States: US$ 2,000
  • Cisco Learning Credits: 20 CLC
Enroll now