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Collaboration Architecture Foundation (CAF)

Course Description Schedule Course Outline
 

Course Content

This class is designed as an introduction to Cisco Collaboration technologies. This accelerated learning will introduce the students to the following:

  • Design and Deployment of Cisco Unified Communication Manager and IP phones
  • Design and Deployment CUC Messaging
  • Cisco Unified Communication Manager and IP phones LAB
  • Cisco Routers in Voice/Video Networks
  • Deploying Cisco Desktop and Mobile Clients
  • Designing Cisco IM and Presence
  • Designing Cisco Conferencing
  • Designing Cisco Customer Care

Who should attend

  • Collaboration System Engineers who are new to Cisco Collaboration Architecture.
  • Traditional ‘Tandberg’ Video partners wishing to design, implement and support the Cisco Collaboration portfolio.

Prerequisites

Familiarity with networking technologies and terminologies such as:

  • IP Addressing
  • Routing
  • Switching
  • Quality of Service mechanisms
  • Concept of codecs

Course Objectives

In addition to the theory based instruction from Collaboration design through to deployment, the learner will also meet these overall objectives through hands on labs:

  • Perform General Cisco Unified Communication Manager (CUCM) Administration
  • Configure CUCM 9.0 Basic Settings
  • Configure Serviceability Administration
  • Configure SCCP Endpoints in CUCM 9.0
  • Manage Endpoints
  • Configure Voice Gateways
  • Configure a Dial Plan
  • Configure Regions, Locations based CAC
  • Configure SRST
  • Basic CSF/Jabber configuration (recap)
  • Explain new Jabber 9.1 “end user” capabilities
  • Configure WebEx escalation from Jabber
  • Implement IM/Presence nodes High availability

Detailed Course Outline

Day 1 – Voice Call Control , Messaging and CUCM Lab

Module #1: Design and Deployment of Cisco Unified Communication Manager and IP phones

  • CUCM as IP telephony call processing and management platform
  • CUCM - deployment models and scalability (clusters)
  • CUCM - dial plan, call control and call admission control basics
  • CUCM - line side (protocols, features)
  • CUCM - trunking side (SIP, H.323)
  • CUCM - glimpse of hardware (MCS, UCS)
  • Cisco IP phones and video phones (hardware only)

Module #2: Design and Deployment CUC Messaging

  • Cisco Unity Connection Design and Deployment Considerations
  • Unity Connection support of cloud and on premise e-mail integrations

Module #3: Cisco Unified Communication Manager and IP phones LAB

  • Lab 1: Performing General Administration
  • Lab 2: Configuring Cisco CallManager 9.0 Basic Settings
  • Lab 3: Performing Serviceability Administration
  • (Skip lab 4. Backup and Restore CUCM)
  • Lab 5: Configuring SCCP Endpoints in Cisco CallManager 9.0
  • Lab 6: Managing Endpoints
  • Lab 7: Configuring Voice Gateways
  • Lab 8: Configuring a Dial Plan
  • Lab 9: Configuring Regions, Locations based CAC

Module #4: Cisco Routers in Voice/Video Networks

  • What is a Cisco Router for the Enterprise?
  • Voice gateway and different protocols supported?
  • Session Border control and SIP trunks using the routers
  • Call Control features using the routers
  • Conferencing and Video features using the routers
  • Other Collaborations related features in routers
  • Lab 10: Configuring SRST

Day 2 – Applications and Clients , Presence IM Lab

Module #5: Deploying Cisco Desktop and Mobile Clients

Desktop Clients

  • Strategy : Internal & Cloud deployments
  • Design & deployment
  • Conferencing services : BFCP / Webex
  • Client positioning : CUCI vs Jabber

Mobile Clients : Smartphones & Tablets

  • Jabber IM
  • Jabber
  • Webex
  • Other services

Infrastructure & Network design / consideration

  • CUCM design : Device Mobility
  • Any Connect vs Secure Connect
  • Wifi

Labs

  • Basic CSF/Jabber configuration (recap)
  • New Jabber 9.1 “end user” capabilities
  • Webex escalation from Jabber
  • IM/Presence nodes High availability
  • Extend and Connect

Designing Cisco IM and Presence

Module #7 : Designing Cisco Conferencing

  • The Cisco Collaboration portfolio WebEx the market leader in conferencing innovation
  • Introducing…Cisco WebEx Meetings Server
  • Architecture overview
  • Positioning and competition
  • Roadmap
  • Upgrade for Cisco Unified MeetingPlace customers

Module #8 : Designing Cisco Customer Care

  • Cisco Customer Care - CCX Deployment and Design Overview
Classroom Training

Duration 2 days

Price
  • United States: US$ 1,995
Enroll now
Online Training

Duration 2 days

Price
  • United States: US$ 1,995
Enroll now