Troubleshooting Cisco Unified Communications v8.0 (TVOICE 8)

This course is primarily intended for:

• Network Administrators and Network Engineers
• CCNP Voice candidates

This course is part of the following Certifications:

• Cisco Certified Network Professional Voice (CCNP VOICE)
• CCIE Voice (CCIEV Voice)

The knowledge and skills you must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
• Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment

After attending this course, you will be able to:

• Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
• Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
• Solve the common issues of an SAF-enabled network and CCD
• Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
• Troubleshoot voice quality issues and issues that are related to media resources

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares you with the knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments, in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

The course is used in these certifications, specializations, curricula, and learning maps:

• Cisco Certified Network Professional (CCNP®) Voice