Advanced Services - Cisco IPCC Enterprise PPDIOO Workshop (PPDIOO)
Who should attend
This course is intended for professionals working for Cisco Intelligent Contact Management (ICM) and for IPCC Advanced Technology Partners, Advanced Services delivery teams, sales engineers, project managers, system architects, and project engineers.
Prerequisites
- IPCC/Advanced Technology Provider (ATP) certification
- Cisco ICM/IPCC Product Training
- Project Management Experience
Course Objectives
Upon completion of this course, you will be able to convert business requirements into call flow design and scripts, develop IPCC scripts, produce standard reports, properly document configuration and scripting implementations, undertake fundamental debugging/fault finding of the IPCC solution, and deploy a solution and test for acceptance.
Course Content
1. IPCC Technical Review 2. IPCC Engagement Process and PPDIOO Methodology 3. Case Study 4. Prepare and Plan: Customer Requirements 5. Design and Implement 6. Operate and Optimize 7. Troubleshooting
Lab Outline
Lab 1: CDR to Network Diagram Lab 2: Network Diagram to ARA Lab 3: Call Flow Description to Script Editor Input Lab 4: Placing Test Calls Through an IPCC Enterprise Lab 5: Report Validation
Classroom training
Duration: 5 days