Cisco Unified Contact Center Training
Cisco Unified Customer Contact solutions provide the power of collaboration with contact center management tools that transform customer care from simple phone transactions to unique, rich experiences that can be customized to address the needs of individual customers.
An authorized Cisco Learning Solutions Partner, we offer comprehensive training programs including many hands-on labs for Cisco Unified Contact Center Express and Enterprise solutions.
- EXCLUSIVE Cisco CSR 11 Update - Contact Center (CSR11U-CC)
- Deploying Cisco Unified Contact Center Express (UCCX)
- Unified Contact Center Express Advanced (UCCXA)
- Deploying Cisco Unified Contact Center Enterprise Software v10 (DUCCE)
- Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
- Deploying Cisco Unified Intelligence Center v8.0 (DUIC)
- Customer Voice Portal Implementation v8.0 (CVPI)
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)