Cisco Unified Contact Center Training
Cisco Unified Customer Contact solutions provide the power of collaboration with contact center management tools that transform customer care from simple phone transactions to unique, rich experiences that can be customized to address the needs of individual customers.
An authorized Cisco Learning Solutions Partner, we offer comprehensive training programs including many hands-on labs for Cisco Unified Contact Center Express and Enterprise solutions.
- EXCLUSIVE Cisco CSR 11 Update - Contact Center (CSR11U-CC)
- Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)
- Deploying Cisco Unified Contact Center Enterprise Software v10 (DUCCE)
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
- Administering Cisco Unified Intelligence Center (ACUIC)